Heilie Flores
Overview
2
2
years of professional experience
Work History
Surgery Coordinator
Nvision Eye Centers
Ontario , CA
08.2023 - Current
- Scheduled surgical procedure for opthalmic patients, coordinating with surgeons and operating room staff
- Managed patient appointments and ensured all necessary pre-operative tests were completed in a timely manner
- Coordinated with insurance companies to verify patient coverage
- Communicated with patients to provide information on surgery preparation and post operative care
- Created detailed reports on patient outcomes after surgery using data collected from medical records.
- Managed schedules for multiple surgeons for multiple surgery centers
Administrative Coordinator
Nvision Eye Centers
Ontario , CA
08.2022 - Current
- Assisted with onboarding of new employees by providing information packets and training materials.
- Worked with finance department to file receipts and reimbursements.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Processed payments using cash registers or point-of-sale systems.
- Greeted visitors and provided them with information about the company.
Patient Service Representative
Desert Hematology and Oncology
Phoenix, AZ
11.2021 - 06.2022
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Provided customer service by answering patient questions and addressing concerns.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Assisted with the completion of medical forms and records.
- Collaborated with clinical and administrative staff to meet patient needs.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Education
MBA -
Grand Canyon University
Phoenix, AZBachelor of Science - Healthcare Administration- Minor in Communication
Grand Canyon University
Phoenix, AZSkills
- Communication and interpersonal abilities
- Strong organization and time management skills
- Attention to detail
- Adaptability and flexibility
- Ability to multitask and prioritize tasks
Timeline
Surgery Coordinator
Nvision Eye Centers
08.2023 - Current
Administrative Coordinator
Nvision Eye Centers
08.2022 - Current
Patient Service Representative
Desert Hematology and Oncology
11.2021 - 06.2022
MBA -
Grand Canyon University
Bachelor of Science - Healthcare Administration- Minor in Communication
Grand Canyon University
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