Heily Lovo
Abingdon,MD
Overview
10
10
years of professional experience
Work History
General Manager
Chipotle
Bel Air, MD
03.2020 - 03.2026
- Streamlined operational processes to enhance efficiency and service quality.
- Mentored team members, fostering skill development and improving overall performance.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Enhanced customer satisfaction through proactive issue resolution and feedback gathering.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Assistant Manager
Burger King
Bel Air, MD
01.2016 - 01.2020
- Led team training initiatives to enhance service delivery and operational efficiency.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Implemented customer feedback systems to improve guest satisfaction and service quality.
- Developed scheduling strategies to ensure adequate staffing during peak hours.
Education
Social Services
Towson University
Baltimore, MD2030
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Chipotle
03.2020 - 03.2026
Assistant Manager
Burger King
01.2016 - 01.2020
Social Services
Towson University