Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heimy Guerra

Yuma,AZ

Summary

Customer-focused professional with a background as a Certified Sterile Processing Technician and a passion for front-end customer service. Skilled in maintaining composure in high-volume settings, communicating clearly with diverse teams, and ensuring accuracy in every transaction. Recognized for dependability, honesty, and a strong work ethic. Eager to bring exceptional attention to detail and a friendly, helpful attitude.

Overview

4
4
years of professional experience

Work History

Sterile Processing Technician

Sentara Martha Jefferson Hospital
Charlottesville
08.2025 - 05.2026
  • Sterilized surgical instruments using autoclaves and sterilization equipment to ensure patient safety and adherence to health standards.
  • Prepared and maintained sterile supplies for surgical procedures, supporting efficient patient care and operational readiness.
  • Inspected equipment for cleanliness and proper functioning to uphold safety protocols and prevent contamination.
  • Assisted in training new staff on sterilization processes and best practices.

Sterile Processing Technician

UVA Health
Charlottesville, VA
02.2024 - 08.2025
  • Validated the sterility of processed instruments by performing biological and chemical testing.
  • Maintained records of sterilized items to ensure compliance with safety regulations and facilitate traceability.
  • Maintained detailed records of sterilized items, ensuring compliance with safety regulations and traceability.
  • Maintained detailed records of sterilized items, ensuring compliance with safety regulations and traceability.
  • Coordinated supply orders to support seamless operation of the sterile processing department.
  • Reported malfunctions or discrepancies in equipment to management to enable prompt resolution.

Customer Care Representative

Dinos Woodfire Pizza
Charlottesville, VA
07.2022 - 01.2024
  • Delivered accurate, valid, and complete information to customers, ensuring clarity and understanding
  • Provided accurate, valid, and complete information to customers
  • Guided customers in navigating website features to efficiently locate desired information or products
  • Adapted to evolving rules and changes, enhancing personal skills and service delivery
  • Demonstrated willingness to learn and adapt to new rules and procedures in the workplace.

Education

High School Diploma -

Albemarle High School
Charlottesville, VA

General Studies -

Piedmont Virginia Community College
Charlottesville, VA

Skills

  • Sterilization techniques
  • Instrument handling
  • Attention to detail
  • Problem solving
  • Dependability
  • Team collaboration
  • Empathy and patience

Languages

Spanish - Proficient

Timeline

Sterile Processing Technician

Sentara Martha Jefferson Hospital
08.2025 - 05.2026

Sterile Processing Technician

UVA Health
02.2024 - 08.2025

Customer Care Representative

Dinos Woodfire Pizza
07.2022 - 01.2024

High School Diploma -

Albemarle High School

General Studies -

Piedmont Virginia Community College
Heimy Guerra