Heiner Marroquin
Dallas,TX
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Empathetic HIV Prevention Counselor and Care worker possessing extensive knowledge of HIV symptoms, causes, and preventive measures. Offering 4 years of experience administering HIV tests and counseling patients. Communicative and reliable individuals committed to conducting HIV awareness programs and encouraging people to adapt to safe and healthy sexual behavior. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant/Patient Care Coordinator
Specialty Care Clinics
02.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Completed EKGs and other tests based on patient presentation in office.
Customer service Specialist II
STATE FARM INSURANCE
09.2023 - 04.2024
- Maintaining empathetic and professional front with the customers
- Answering support calls, emails, support tickets and Solving customer complaints
- Helping customers complete online payments and Acknowledging customer complaints
- Process different documents like applications, forms, and custom request.
CARE WORKER-Medical Assistance
AIDS HEALTHCARE FOUNDATION
03.2022 - 12.2023
- Determined specific needs and provided the most appropriate level of service for patient well-being
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Schedule and accompany clients to their medical appointments.
HIV TESTING COUNSELOR- Medical Assistance
AIDS HEALTHCARE FOUNDATION
02.2021 - 12.2023
- Educate clients about living with HIV, preventing further transmission, benefits and challenges of HIV care and treatment and access to resources
- Assisted clients in enrolling and re-engaging in appropriate medical care
- Distributed condoms to promote use and educate about Prep to persons at risk of acquiring HIV
- Traveled to street venues to conduct various types of HIV tests
- Collecting demographic information to accurately complete CDC HIV report forms.
Education
Associate of Science -
Brookhaven College
Dallas, TXHigh School Diploma -
Richardson High School
Richardson, TX05.2020
Skills
- Customer service
- Patient care
- Active Listening
- First Aid and Safety
- Case Management
- Multitasking and Organization
- Client Documentation
- Community Integration
- Care Plan Assessment
- Microsoft Word
- Time Management
- Verbal and written communication Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
Certification
- CCMA - Certified Medical Assistance
- Phlebotomist Technician - Certification
- BLS: Basic life Support
- Hospitality certification - Hotel Management, Customer service
References
Gerardo Hernandez, Nurse practitioner, Aids healthcare foundation, 903.312.9943
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant/Patient Care Coordinator
Specialty Care Clinics
02.2024 - Current
Customer service Specialist II
STATE FARM INSURANCE
09.2023 - 04.2024
CARE WORKER-Medical Assistance
AIDS HEALTHCARE FOUNDATION
03.2022 - 12.2023
HIV TESTING COUNSELOR- Medical Assistance
AIDS HEALTHCARE FOUNDATION
02.2021 - 12.2023
Associate of Science -
Brookhaven College
High School Diploma -
Richardson High School
- CCMA - Certified Medical Assistance
- Phlebotomist Technician - Certification
- BLS: Basic life Support
- Hospitality certification - Hotel Management, Customer service
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