Courtney Carroll
Laguna Hills,CA
Summary
Dedicated individual with a solid background in sales and customer relations with a commitment to professionalism. Known for effective communication, building strong partnerships, executing successful training programs to drive team performance, and operational efficiency. Proven ability to streamline operations to better enhance consumer satisfaction.
Overview
9
9
years of professional experience
Work History
Medical Assistant/Patient Care Coordinator
Plastic Surgery Associates Of Orange County
Mission Viejo, CA
03.2024 - Current
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Trained new medical assistants on office procedures, policies, and patient interaction techniques.
- Supported surgical teams by preparing instruments and materials for various plastic surgery procedures.
- Worked closely with sales representatives to source products and negotiate cost-effective purchasing agreements.
Studio Manager
Orangetheory Fitness
Mission Viejo, CA
01.2022 - 02.2024
- Managed daily studio operations, ensuring a seamless member experience and adherence to brand standards.
- Developed and implemented staff training programs, enhancing team performance and service delivery as well as evaluations fostering development and accountability.
- Oversaw scheduling and resource allocation, optimizing class capacity and instructor assignments.
- Analyzed member feedback to refine service offerings, increasing overall satisfaction and retention rates.
- Led weekly meetings to ensure an educated and cohesive team.
- Managed budgets and financial reports, ensuring fiscal responsibility and profitability.
- Strengthened relationships with external partners such as vendors or suppliers, promoting collaboration opportunities that ultimately benefited both parties involved.
- Prepared comprehensive monthly reporting analyses while meeting or exceeding revenue targets.
Assistant Manager
Orangetheory Fitness
Mission Viejo, CA
01.2021 - 01.2022
- Streamlined operational processes to enhance member engagement and retention.
- Helped develop training programs for new staff, fostering a collaborative team environment.
- Coordinated marketing initiatives to promote fitness classes, increasing participation rates.
- Implemented inventory management systems, reducing supply costs and improving resource allocation.
Sales Associate
Orangetheory Fitness
Mission Viejo, CA
12.2019 - 01.2021
- Delivered exceptional customer service, enhancing member satisfaction and retention.
- Executed daily sales goals through effective product knowledge and engagement techniques.
- Developed promotional initiatives that increased member participation in fitness programs.
Waitress
Beach Hut Deli
Mission Viejo, CA
07.2017 - 12.2019
- Provided exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders using point-of-sale system efficiently.
- Assisted in training new staff on menu items and service protocols.
- Collaborated with kitchen staff to ensure timely delivery of meals.
Education
Associate of Science -
San Diego Mesa College
San Diego, CA05.2021
GED -
Orange Coast College
Costa Mesa, CA05.2019
High School Diploma -
Mission Viejo High School
Mission Viejo, CA06.2017
Skills
- Self Motivated
- Customer service
- Professionalism and ethics
- Sales team training
- Goals and performance
- Client relationship management
- B to B sales
- Highly dependable
- Dedicated team player
- Positive attitude and professionalism
- Effective Communication
Timeline
Medical Assistant/Patient Care Coordinator
Plastic Surgery Associates Of Orange County
03.2024 - Current
Studio Manager
Orangetheory Fitness
01.2022 - 02.2024
Assistant Manager
Orangetheory Fitness
01.2021 - 01.2022
Sales Associate
Orangetheory Fitness
12.2019 - 01.2021
Waitress
Beach Hut Deli
07.2017 - 12.2019
Associate of Science -
San Diego Mesa College
GED -
Orange Coast College
High School Diploma -
Mission Viejo High School