Heinsha Oliver Oliver
SAINT PETERSBURG
Summary
Dedicated Patient Care Technician with expertise in vital signs monitoring, compassionate care, and infection control. Committed to enhancing patient satisfaction and safety through effective communication and collaborative teamwork.
Overview
12
12
years of professional experience
Work History
Patient Care Technician
BayCare
St. Petersburg, FL
07.2019 - Current
- Provided direct patient care, ensuring comfort and safety during medical procedures.
- Collaborated with interdisciplinary teams to enhance patient outcomes and streamline care processes.
- Trained and mentored new staff on best practices for patient interaction and care protocols.
- Delivered high-quality care to cardiac patients in hospital
- Implemented infection control measures, adhering to safety standards and improving compliance rates.
- Documented patient information accurately in electronic health records, enhancing data integrity and accessibility.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nursing staff with daily operations, including patient monitoring and vital sign assessment.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Patient Care Technician
Bayfront Health
St. Petersburg, FL
05.2014 - 06.2019
- Trained and mentored new staff on best practices for patient interaction and care protocols.
- Facilitated communication between patients, families, and healthcare providers to address concerns effectively.
- Participated in quality improvement initiatives aimed at enhancing service delivery within the unit.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Supported patients' daily living activities, improving their hospital stay experience.
- Implemented infection control protocols, contributing to safer hospital environment.
- Conducted patient education on treatment procedures and post-discharge care, promoting better health outcomes.
- Enhanced patient recovery by applying therapeutic techniques as instructed by physical therapists.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Fostered clean and hygienic environment, reducing risk of infections.
- Facilitated patient mobility and recovery with guided exercises and ambulation support.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Maintained clean and safe environment to promote patient safety and comfort.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Education
Associate of Science - Nursing
St. Petersburg College
St. Petersburg, FL05-2025
High School Diploma -
North East High School
St. Petersburg, FL03-2012
Associate of Arts -
St Petersburg College
St. Petersburg, FL05-2022
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Infection control standards
- Catheter care
- Blood glucose monitoring
- ADL support
- Specimen collection
- Infection control
- Feeding assistance
- Patient positioning
- Professional bedside manner
- Patient services
- Emergency response
- Patient education
- Data collection
- EKG interpretation
- Mobility assistance
- Clinical training
- Information protection
- Infection prevention
- Emotional support
- Medical equipment operation
- Healthy meal preparation
- Hospice and palliative care
- Sterilization techniques
- IV insertion
- Corrective action planning
- Wound care
- Qualified in patient transport
- High level of autonomy
- Medical laboratory procedures
- Mobility assistance aptitude
- Team collaboration
- Active listening
- Compassionate care
- Acute care
- End-of-life care
Accomplishments
Service Excellence Award
Timeline
Patient Care Technician
BayCare
07.2019 - Current
Patient Care Technician
Bayfront Health
05.2014 - 06.2019
Associate of Science - Nursing
St. Petersburg College
High School Diploma -
North East High School
Associate of Arts -
St Petersburg College