Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heitherzs Earl

Mobile,AL

Summary

Enthusiastic claims and process handling with customer service expertise. Works well under pressure as well as provide leadership while operating in challenging positions. Organized and exceptional time management skills contributing to complex claim handling and proficient training capabilities. Adaptable and quick-thinking by allowing innovation incorporating dynamic techniques to improve overall resolutions for claims and claim handling.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Remote Desk Examiner

Crawford & Company
, Canada
05.2022 - 03.2023
  • Managed simple to complex claims from open to close; analyzed and investigated claims based on policy terms and limits.
  • Facilitated and estimated property repairs using Xactimate and coordination with field adjusters to examine supplement claims and additional damages.
  • Supervised independent adjusters ensuring quality work along with managing high volumes of claims while experiencing catastrophe duties across multiple states.

Trainer /Administrator

Pilot Catastrophe
08.2020 - 04.2022
  • Strategic Training - Expertly evaluate, measure, and monitor claim handling procedures and pinpoint areas of improvement ensuring frontline performance.
  • Real-time performance enhancement - Proactively monitoring claims and performance and provided training and guidance based on individual/department needs.
  • Comprehensive claims handling - Directed adjusters in navigating complex claim assessments relative to all categories of claim handling. Optimized effective handling of claims to contribute to overall cost and efficiency.
  • Leadership - Cultivated growth for employees by setting performance goals and providing necessary tools for success along with actionable feedback for continuous improvement.

Inside Desk Adjuster

Pilot Catastrophe
08.2016 - 08.2018
  • Handled claims from start to finish including analysis, investigation, policy interpretation, and ensuring payments were finalized appropriately and timely.
  • Conducted comprehensive assessments of repair needs and adeptly managed multiple aspects of claims and policies.
  • Effectively prioritized tasks and maintained productivity in a high-volume environment with limited oversight.

Education

Cosmetology -

Virginia College
06.2011

Associate in Science -

Bishop State Community College
05.1993

Skills

  • Leadership
  • Training, guidance and communication
  • Investigative Skills
  • Quality Assurance
  • Policy Interpretation
  • Xactimate/Xactanalysis
  • Teamwork and Collaboration

Certification

  • Statefarm Property Certification
  • Statefarm Auto Certification
  • Xactimate
  • NFIP Certified

Timeline

Remote Desk Examiner

Crawford & Company
05.2022 - 03.2023

Trainer /Administrator

Pilot Catastrophe
08.2020 - 04.2022

Inside Desk Adjuster

Pilot Catastrophe
08.2016 - 08.2018

Cosmetology -

Virginia College

Associate in Science -

Bishop State Community College

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Heitherzs Earl