Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Heitor Souza

Thornton,CO

Summary

Highly motivated high school graduate with experience optimizing workload and time, even under pressure, inclined towards problem-solving and analytical thinking. Good communicator and capable of collaborating effectively with co-workers. Moved by a passion for aviation, technology, languages, and travel, I aim to leverage my skills to contribute to the success of a company in the aviation industry.

Overview

3
3
years of professional experience

Work History

Lead Cabin Appearance Agent

United Ground Express
Denver, CO
03.2024 - Current
  • Successfully assumed lead position due to exceptional leadership capabilities.
  • Contributed to the overall efficiency and effectiveness of daily operations by providing assistance with managing tasks and ensuring thorough completion by agents.
  • Worked closely alongside supervisors and dispatchers to ensure timely assignment of tasks.
  • Closely monitoring assigned zone to ensure aircraft are serviced by team in a timely manner and free of delays.
  • Providing direction, instruction, and coaching to employees as needed.

Cabin Appearance Agent

United Ground Express
Denver, CO
08.2023 - 03.2024
  • Proven ability to work efficiently within tight turnaround schedules (MST), ensuring that aircraft are prepared for the next flight promptly.
  • Successfully collaborating with team members, supervisors, managers, and maintenance personnel to ensure smooth operation, and service ready aircraft.
  • Appropriately following SOPs for both security searches and cleaning duties, ensuring a safe and comfortable aircraft and experience for customers.
  • Proven ability to properly manage time by effectively completing all tasks within deadlines but without compromising safety and/or quality.
  • Occasionally assist customers throughout concourse.

Planning Associate

MB Motta Flooring
Remote
10.2022 - 07.2023
  • Worked with management to suggest new methods and develop tools for improved work flow process.
  • Developed strong relationships with customers, reaching out to them to understand their needs and provide personalized service.
  • Conducted market research to identify potential new customers and develop strategies to engage with the,
  • Created content for multiple social media platforms and emails, increasing client onboarding by 11%.
  • Applied strong mathematical skills to generate quotes up to customer's budget preference.

Independent Tutor

‎
08.2021 - 07.2023
  • Assisted middle and high schoolers with Algebra, Statistics, Trigonometry, Economics, or History.
  • Created custom lesson plans tailored to each student's individual needs and learning style.
  • Maintained a comprehensive record of each student's progress, including areas of improvement and strengths, to guide future lesson planning.
  • Collaborated with parents/guardians to track student progress and adjust lesson plans as needed.
  • Utilized interactive online platforms to facilitate virtual tutoring sessions and provided academic support outside scheduled sessions.
  • Provided personalized feedback and guidance to help students improve their academic performance and reach their potential.
  • Students have proven to show improvement, with all achieving A's or B's on the tutored course.

Education

High School Diploma -

Mountain Range High School
Westminster, CO
05-2023

Skills

  • Analytical thinking
  • Problem solving
  • Time management
  • Excellent attention to detail
  • Decision making
  • Feedback and guidance
  • Multitasking
  • Collaboration
  • Listening
  • Adaptability
  • Product knowledge
  • Teamwork
  • Microsoft Office
  • Typing speed of 80 WPM

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual

References

  • Berthalina Kinsel, Educator: 720-972-6388
  • Taylor Fulcher, Educator: 720-972-6406
  • Emiliano Padilla, Hotel owner/operator at BJX Hotels (IHG): 760-815-1193
  • Rodolfo Costa, A320 First Officer at American Airlines: 203-418-0481

Timeline

Lead Cabin Appearance Agent

United Ground Express
03.2024 - Current

Cabin Appearance Agent

United Ground Express
08.2023 - 03.2024

Planning Associate

MB Motta Flooring
10.2022 - 07.2023

Independent Tutor

‎
08.2021 - 07.2023

High School Diploma -

Mountain Range High School

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Heitor Souza