Summary
Overview
Work History
Education
Skills
Timeline
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Heivaha Fevaleaki

Heivaha Fevaleaki

Draper

Summary

Goal-oriented and reliable industry worker, equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and a hardworking approach. Seeks out opportunities to go beyond the basics and positively impact the team. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Collections Specialist

Selene Finance
Sandy
11.2024 - Current
  • Analyzed customer financial data to determine eligibility for mortgage programs.
  • Confirmed on-time mortgage payments as per signed agreements, reviewing records monthly to reduce past-due accounts.
  • Educated clients on the implications of changes in mortgage rates.
  • Handled customer inquiries regarding loan status or requirements via phone or email.

Seasonal Worker

Amazon
West Jordan
10.2024 - 01.2025
  • Used scanners to track parcel information, condition or receipt.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.

Customer Relations Manager

Credit Corp Solutions
Draper
01.2024 - 11.2024
  • Lead debt recovery operations, implementing strategic collection tactics.
  • Negotiate payment plans, ensuring optimal resolution rates, and client satisfaction.
  • Consistently exceeded monthly collection targets through persistent follow-up, and effective communication.
  • Ensure compliance with legal regulations and company policies in all debt recovery effort

Customer Service Representative

Progressive Leasing
Draper
06.2018 - 07.2020
  • Resolve customer inquiries efficiently while maintaining high satisfaction on a monthly basis.
  • Identify and address recurring issues to improve service quality.
  • Answered inbound calls to greet and assist customers with various needs and questions.
  • Resolved customer inquiries, complaints, and issues, providing insightful solutions.

Education

High School Diploma -

Corona Centennial
Corona
07-2019

Skills

  • Persuasive negotiation and resolution
  • Excellent communication
  • Customer service
  • Goal-oriented
  • Equipment operation
  • Process improvement
  • Microsoft outlook
  • Punctual and dependable

Timeline

Collections Specialist

Selene Finance
11.2024 - Current

Seasonal Worker

Amazon
10.2024 - 01.2025

Customer Relations Manager

Credit Corp Solutions
01.2024 - 11.2024

Customer Service Representative

Progressive Leasing
06.2018 - 07.2020

High School Diploma -

Corona Centennial

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Heivaha Fevaleaki