Helal Abdulrahimzai
Charlottesville,VA
Summary
Motivated business professional bringing 3 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
The Rector & Visitor of the University of Virginia
04.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Responded quickly to incidents and assessed active situations for security concerns.
Business Owner
Self Employed
01.2023 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Prepared annual budgets with controls to prevent overages.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Trained new employees on proper protocols and customer service standards.
Delivery Driver
Uber Eats
05.2021 - 11.2022
- Completed on-time deliveries by choosing best and most efficient routes.
Restaurant Hostess
Farid Mirzai
08.2019 - 04.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Restaurant Supervisor
Retesh Patel
04.2017 - 08.2019
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Education
Some College (No Degree) - General Studies
Piedmont Community College
Charlottesville, VAPrivate Pilot - Aviation
Blue Ridge Aviation
Shenandoah, VA02.2022
High School Diploma - General Studies
Charlottesville High School
Charlottesville, VA06.2019
Skills
- Employee Development
- Employee Training
- Business Administration
- Customer Service
- Business Planning
- Public Speaking
- Customer Relations
- Driven and Determined
- Team Leadership
- Sales Tracking
- Customer Service Management
- Report writing
- Emergency response
- Access control
Certification
- Certified private pilot, graduated blue ridge aviation - received the certification in one year
Languages
Persian
Native or Bilingual
Pashto
Professional Working
English
Full Professional
Education
true
Timeline
Security Officer
The Rector & Visitor of the University of Virginia
04.2024 - Current
Business Owner
Self Employed
01.2023 - Current
Delivery Driver
Uber Eats
05.2021 - 11.2022
Restaurant Hostess
Farid Mirzai
08.2019 - 04.2021
Restaurant Supervisor
Retesh Patel
04.2017 - 08.2019
Private Pilot - Aviation
Blue Ridge Aviation
High School Diploma - General Studies
Charlottesville High School
Some College (No Degree) - General Studies
Piedmont Community College
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