Summary

Overview

Work History

Education

Skills

Timeline

Helana Davis

South Euclid

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

years of professional experience

Work History

Volunteer

Passages

Cleveland, OH

01.2026 - Current

Coordinated community outreach/ family programs to enhance engagement and awareness.
Developed training materials for new clients, improving skills and experience in the workforce.
Facilitated workshops focused on personal development and skill-building for clients
Working alongside with clients to help improve and obtain resources.

Customer Service Associate

Inertial Aerospace Services

Highland Heights, OH

05.2024 - 01.2026

Answering phones.
Opening and closing work orders.
Sending quotes to customers.
Sending emails.
Running Visual Compliance on customers and aircraft information.
Typing up reports made by customer and engineers for repair.
Tagging and shipping work orders.
Assuring accuracy of reports and paperwork for repair.
Working alongside Accounting and Engineers to guarantee a completed repair without error.
Accounts Payable

Customer Service Representative

Energy Focus Inc

Solon, OH

04.2022 - 04.2024

Placing orders.
Speaking with customers regarding order or special specifications.
Answering inbound calls.
Making outbound calls.
Sending weekly reports.
Communicating with customers via email.
Taking payments.
Update call log, daily.
Weekly meeting to foreshadow work needed or upcoming orders.

Customer Service Analyst

EOX Vantage (Vantage Agora, Inc.)

Beachwood, OH

10.2020 - 03.2022

Answering calls from mortgage companies and insured’s
Sending emails and uploading documents
Taking payments
Updating account information

Verification Representative

Asurint

Cleveland, OH

12.2018 - 03.2020

Conducting and reviewing backgrounds to insure validity of supporting documents.
Examining reports and requesting third-party verification
Receiving incoming calls through auto dialer system.
Conducting investigative research to insure customer orders are processed

Patient Care Associate

The Weils

Chagrin Falls, OH

01.2017 - 06.2017

Performed basic nursing care and treatment as directed
Consistently kept abreast and updated policy and procedure along with joint commission guidelines
Provided effective written and verbal communication to patients and clerical team.
Accurately documented and updated patient's medical records.
Effectively maintained time manage so all patient needs were met.
Participated in the I3/Lean initiative program
Provided excellent customer service to patients and internal partners
Consistently adhered to HIPPA and compliance guidelines

Cashier/Server

Panera Bread