HELANE BITTENCOURT CARDOSO
Malden,MA
Summary
Dynamic and results-driven professional with extensive experience at Cambridge Health Alliance, excelling in patient communication and HIPAA compliance. Proven ability to enhance operational efficiency through effective problem-solving and active listening. Committed to fostering supportive environments, leveraging empathy and leadership to drive positive outcomes in healthcare settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Practice Medical Receptionist
Cambridge Health Alliance
Malden, MA
10.2023 - Current
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained accurate patient records and updated information as needed.
- Answered phone calls promptly and courteously, addressing inquiries efficiently.
- Coordinated communication effectively between medical staff and patients.
- Managed appointment scheduling using electronic health record systems.
- Greeted and checked in patients, updating their information in the computer system.
Therapeutic Training & Support
Greater Malden Behavioral Health
Malden, Massachusetts
09.2021 - 07.2023
- Assisted clinicians in preparing treatment plans for clients.
- Collaborated with team members to develop supportive group activities.
- Engaged with clients to provide emotional support during sessions.
- Identified the needs of customers promptly and efficiently.
- Worked closely with human resources to support employee management and organizational planning.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Participated in training sessions on mental health best practices.
- Conducted intake assessments to gather client information and needs.
Therapeutic Mentor
Italian Home for Children
Jamaica Plain, MA
06.2022 - 12.2022
- Supported youth in developing social and emotional skills through individualized mentoring.
- Collaborated with families to address behavioral challenges and create tailored action plans.
- Educated youth on coping strategies to manage stress and emotional difficulties.
- Advocated for youth needs within the community to enhance access to resources and services.
- Provided individualized therapeutic mentoring to youth and young adults.
Administrative Assistant Intership
Embrace Pathways
Peabody, MA
01.2021 - 09.2021
- Maintained accurate records and files for client interactions and services provided.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Compiled data from various sources into organized reports for review by management team.
Education
Associate of Science - Human Services
Bunker Hill Community College
Charlestown, MASkills
- Self-management
- Problem solving
- Resilience
- Active listening
- Communication skills
- Empathy
- Leadership
- Flexible
- Patient communication
- HIPAA compliance
- Outpatient care
Certification
- Department of Public Health Community Health Worker certification, 2025
- Mental Health First Aid USA, 2025
- Supporting Youth and Young Adults Impacted by Substance Use In Massachusetts, 2025
- Improving Cultural Competency for Behavioral Health, 2022
- Therapy Crisis Intervention (THI) Training, 2022
- Certified 7 Cups Active Listening Level, 2022
- Community Health Worker Training Certification 2025
- CANS The Child and Adolescent Needs and Strengths 2021
Languages
- Portuguese
- English
- Spanish
Timeline
Practice Medical Receptionist
Cambridge Health Alliance
10.2023 - Current
Therapeutic Mentor
Italian Home for Children
06.2022 - 12.2022
Therapeutic Training & Support
Greater Malden Behavioral Health
09.2021 - 07.2023
Administrative Assistant Intership
Embrace Pathways
01.2021 - 09.2021
Associate of Science - Human Services
Bunker Hill Community College