Majda Rahimi
Revere,MA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Practice Medical Receptionist
Cambridge Health Alliance
Revere, MA
01.2025 - Current
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Coordinated insurance verification and eligibility checks to ensure seamless patient intake processes.
- Assisted medical staff in maintaining accurate patient records and documentation compliance.
- Streamlined front desk operations by implementing efficient check-in procedures for patients.
Interpreter
Baystate Health
Boston, MA
02.2023 - Current
- Interpreted spoken and written languages other than English and vice versa.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Assisted with translation of foreign language television and radio programs.
- Provided language translation and customer service skills to clients in medical and business sectors.
Flight Coordinator
Gate Gourmet
Boston, MA
06.2023 - 12.2024
- Managed crew of fully qualified, properly rested professionals.
- Processed local and cross-country flight clearances and checked accuracy of flight plans.
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
- Accompanied aircraft as member of flight crew in order to monitor and handle cargo in flight.
Customer Service Representative
LATAM Airlines
Boston, MA
01.2023 - 07.2023
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Answered constant flow of customer calls with minimal wait times.
- Delivered prompt service to prioritize customer needs.
Passenger Service Agent
Virgin Atlantic Airways
Boston, MA
01.2023 - 07.2023
- Monitored security and maintained operational protocols.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Billing Clerk
Gate Gourmet
Boston, MA
04.2023 - 06.2023
- Developed and implemented billing procedures to enforce compliance with company policies.
- Increased departmental productivity by training new billing clerks on company policies and best practices, ensuring smooth onboarding experiences for all team members.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Audited billing records to verify accuracy and completeness.
- Contributed to overall revenue growth by identifying trends in unpaid accounts and recommending strategies for improving collections rates.
English Language Coordinator
Les Quatre Temps Schools
Rabat Morocco
09.2019 - 11.2022
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
Teacher of Scinces in English
MARIA SCHOOL
TEMARA MOROCCO
09.2017 - 09.2019
- Created plans and communicated deadlines to complete projects on time
- Improved operations through consistent hard work and dedication
- Adhered to social distancing protocols and wore mask or face shield
- Developed and maintained courteous and effective working relationships
Patient Coordinator
LRAM
RABAT
01.2014 - 09.2015
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
Administrative Assistant
Ministry Of Finance
RABAT
01.2013 - 09.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Travel Agency Manager
ALMUNA KARIM
RABAT
01.2012 - 10.2012
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
- Prepared necessary travel documentation for national and international trips to diverse locations.
- Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs by [Number]%.
- Managed [Number] business accounts with strong focus on achieving high levels of client praises and loyalty.
Cashier Manager
ACIMA
TEMARA
06.2011 - 09.2011
Education
Bachelor of Arts - English Literature
Mohammed V University
RABAT07-2022
Bachelor of Science - Business Management
ISTA
Temara07-2015
High School Diploma -
Ghazali
Temara07-2011
Associate of Science - Computer And Information Sciences
Isiam
Temara03-2011
Skills
- Online Teaching
- Learning Modalities
- Learning Assessments
- Differentiated Instruction
- Flight planning
- Safety Management
- Dispatching
- Flight Scheduling Experience
- Strong Decision-Making Abilities
- Computer Skills
- Clerical Support
- Cross-cultural communication
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Languages
Arabic
Native or Bilingual
English
Full Professional
French
Professional Working
Timeline
Practice Medical Receptionist
Cambridge Health Alliance
01.2025 - Current
Flight Coordinator
Gate Gourmet
06.2023 - 12.2024
Billing Clerk
Gate Gourmet
04.2023 - 06.2023
Interpreter
Baystate Health
02.2023 - Current
Customer Service Representative
LATAM Airlines
01.2023 - 07.2023
Passenger Service Agent
Virgin Atlantic Airways
01.2023 - 07.2023
English Language Coordinator
Les Quatre Temps Schools
09.2019 - 11.2022
Teacher of Scinces in English
MARIA SCHOOL
09.2017 - 09.2019
Patient Coordinator
LRAM
01.2014 - 09.2015
Administrative Assistant
Ministry Of Finance
01.2013 - 09.2013
Travel Agency Manager
ALMUNA KARIM
01.2012 - 10.2012
Cashier Manager
ACIMA
06.2011 - 09.2011
Bachelor of Science - Business Management
ISTA
High School Diploma -
Ghazali
Associate of Science - Computer And Information Sciences
Isiam
Bachelor of Arts - English Literature
Mohammed V University