Heleena Williamson
San Antonio,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
War Skills & Military Studies Instructor
United States Air Force
01.2022 - Current
- Instructed trainees in classroom in alignment with Air Force mission by incorporating innovative teaching and learning strategies.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track trainees participation.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with trainees.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning.
- Created positive and safe learning environment for trainees by setting and enforcing classroom procedures and rules of engagement.
Military Training Instructor
United States Air Force
07.2020 - 01.2022
- Observed and adopted new techniques from skilled instructors.
- Tracked trainees progress, frequently checking in with struggling trainees and identifying root causes of problems.
- Promoted dorm room safety, collaboration and best practices.
- Tested and evaluated trainees on materials presented in training and classroom instruction.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Non-Commissioned Officer in Charge
United States Air Force
09.2018 - 07.2020
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed and updated excel spreadsheets for reporting.
- Provided reporting for unit manning.
Assistant Non-Commissioned Officer in Charge
United States Air Force
05.2017 - 09.2018
- Tracked and verified flight pay entitlements and requirements.
- Enforced rules and regulations outlined in Department of Defense Air Force Instructions to set forth expectations comprehensibly and consistently.
- Led routine inspections to check quality and compliance with established specifications.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supported Supervisor by preparing daily, weekly and monthly reports and collating quality documentation.
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
Aviation Resource Management Journeyman
United States Air Force
11.2012 - 05.2017
- Managed daily operations desk functions.
- Acted as first point of contact and scheduled training requirements for aircrew members.
- Administered yearly review and updates for flight records.
- Tracked training requirements for all staff.
- Knowledge of Oracle.
- Monitored and organized organizations shared email box.
- Answer phones to assist customers, take messages and direct calls.
Aviation Resource Manager Apprentice
United States Air Force
09.2010 - 11.2012
- Generated, published and authorized flight authorizations.
- Entered source documents into Aviation Resource Management system.
- Verified accuracy of data entered into system to produce error-free reports.
- Updated and maintained flyers information, documents and records.
- Collated and organized source documents into filing systems for easy access.
Education
Associate of Science - Aviation Management
Community College of The Air Force
Montgomery, AL11.2017
Skills
- Entry Verification
- Personnel Management
- Office Administration
- Data Review and Verification
- Office Supplies and Inventory
- Negotiation and Conflict Resolution
- Processes and Procedures
- Mentoring
- Diverse Student Populations
Accomplishments
- Air and Space Commendation Medal -1 Oak Leaf Cluster
- Air and Space Achievement Medal
- Air Force Good Conduct Medal - 2 Oak Leaf Clusters
- Global War on Terrorism Service Medal
Timeline
War Skills & Military Studies Instructor
United States Air Force
01.2022 - Current
Military Training Instructor
United States Air Force
07.2020 - 01.2022
Non-Commissioned Officer in Charge
United States Air Force
09.2018 - 07.2020
Assistant Non-Commissioned Officer in Charge
United States Air Force
05.2017 - 09.2018
Aviation Resource Management Journeyman
United States Air Force
11.2012 - 05.2017
Aviation Resource Manager Apprentice
United States Air Force
09.2010 - 11.2012
Associate of Science - Aviation Management
Community College of The Air Force
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