Helen Aktar
Paterson
Summary
I am an adaptive, reliable, and hardworking individual looking to take on new challenges. I possess excellent communication skills combined with the ability to relate well to people at all levels. Now seeking to gain new experiences and enhance my skills. I have gained useful transferable skill such as good team work and leadership, problem solving, communication and interpersonal skills. I am confident when working independently and always work to the best of my capacity nonetheless I am also a flexible team player. I manage my time well and am quick to learn.
Experienced in managing client databases and ensuring compliance with regulatory requirements within adult community services. Demonstrated ability to maintain organized filing systems and perform accurate data entry, contributing to efficient office operations. Engaged in regular communication with management to provide updates on initiatives, fostering a collaborative work environment. Proven skills in appointment scheduling and customer service, enhancing overall organizational effectiveness.
Overview
19
19
years of professional experience
Work History
Substitute teacher
New Jersey
Paterson
01.2018 - Current
- Monitored and assessed student progress, providing timely feedback to support individual learning goals and enhance overall academic performance.
- Encouraged positive behavior among students through effective communication techniques.
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Promoted a safe and secure environment.
- Left notes for head teacher about notable students, events and problems.
Business Support Officer at Adult community services
Suffolk County Council
Ipswich
12.2015 - 03.2016
- Managed client databases, ensuring accurate documentation and compliance with regulatory requirements for adult community services.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Business Support Officer at Education department
Suffolk county council
Ipswich
06.2015 - 11.2015
- Investigating and processing forms of children who are not education.
- Contacted local/ national/ international schools and other agencies.
- Preparing meetings and arranging dates.
- Working alongside manager and developed and implemented strategies for tracking and reporting missing children in education, enhancing intervention effectiveness.
- Engaged in continuous professional development to stay informed on legislative changes impacting education and child welfare policies.
Business Support Officer at Youth Services
Suffolk county council
Ipswich
01.2015 - 05.2015
- Front desk: welcoming and directing service users.
- Experience of dealing with difficult situation/ service users.
- Provided administrative support by coordinating meetings and managing schedules, ensuring efficient time management for team members.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes and strategic planning initiatives.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Preschool assistant/ Senco
Claydon Preschool
Ipswich
01.2012 - 11.2014
- Key person responsibilities to a group of children.
- Sen Duties - Developed and implemented tailored educational plans for children with special needs, promoting inclusive learning environments.
- Collaborated with educators and families to assess individual learning needs, enhancing student engagement and support.
- Monitored classroom behavior and implemented strategies to maintain a safe, productive learning atmosphere for all students.
- Assisted in training and mentoring new staff on best practices for supporting diverse learning needs effectively.
- Utilized various educational tools and resources to enhance lesson delivery and adapt materials for different learning styles.
Play leader
Les Enfant
09.2010 - 12.2011
- Providing a caring, secure environment, through individual attention and group activities.
- Organising and planning appropriate range of activities for children between the ages of 4-11.
- Supervising and supporting other staff.
Sales Assistant
Jonathan James LTD
10.2006 - 12.2011
- Customer service.
- Stocking shop floor.
- Responsible for processing cash and card payments at the tills.
- Keeping up to date with special promotions and putting up displays.
- Keeping the store clean and tidy.
Education
Early year’s professional status -
BA Honours Degree - Early childhood studies
University campus Suffolk
A Levels - Sociology, Health and social care
Copleston 6th form
09.2005 - 12/2007
NVQ Intermediate - Health and social care
Copleston 6th form
10 GCSEs - grades C-D including Cs in English, Maths, Double Award Science, IT
Copleston High School
Ipswich, Suffolk, UKSkills
- Client database management
- Regulatory compliance
- Document management
- Data entry accuracy
- Appointment scheduling
- Communication techniques
- Educational policy knowledge
- Lesson plan implementation
- Behavior monitoring
- Administrative support
- Adaptable
- Organizational growth
- Problem resolution
- Team collaboration
- Customer service
- Microsoft Excel
References
Will be available if required
Hobbies and Interests
Being an active person, I enjoy socialising with friends, meeting new people and exploring new places. I also like listening to music, and playing sports such as badminton in my spare time.
Personal Development Courses
- Paediatric First Aid
- Safeguarding Children
- Makaton
- CACHE – Coordinate Special Educational Needs Provision - SENCo Accredited
- Food Hygiene
- Intro to Autism
Other Information
Full UK Driver’s License, Enhanced CRB Clearance
Timeline
Substitute teacher
New Jersey
01.2018 - Current
Business Support Officer at Adult community services
Suffolk County Council
12.2015 - 03.2016
Business Support Officer at Education department
Suffolk county council
06.2015 - 11.2015
Business Support Officer at Youth Services
Suffolk county council
01.2015 - 05.2015
Preschool assistant/ Senco
Claydon Preschool
01.2012 - 11.2014
Play leader
Les Enfant
09.2010 - 12.2011
Sales Assistant
Jonathan James LTD
10.2006 - 12.2011
A Levels - Sociology, Health and social care
Copleston 6th form
09.2005 - 12/2007
Early year’s professional status -
BA Honours Degree - Early childhood studies
University campus Suffolk
NVQ Intermediate - Health and social care
Copleston 6th form
10 GCSEs - grades C-D including Cs in English, Maths, Double Award Science, IT
Copleston High School