Helen Alghali
North Brunswick,NJ
Summary
Dynamic and results-driven professional with extensive experience at Walmart Inc. in loss prevention and claims management. Proven track record in reducing shrink through effective policy enforcement and team training. Adept at problem-solving and performance management, fostering a safe environment while enhancing operational efficiency.
Overview
20
20
years of professional experience
Work History
Asset Protection Manager
Walmart Inc.
2021.12 - Current
- Built cross-functional relationships with business partners to reduce losses.
- Controlled reduction of loss inventory by protecting company assets.
- Participated in securing special projects to help in shrink reduction strategies
- Ensuring a safe environment for employees and customers.
Claims Supervisor
Walmart Inc.
2017.11 - 2021.11
- Supervise and support claims process to ensure efficient and accurate claim resolution.
- Monitor claim workflows and performance metrics to meet departmental goals.
- Ensure compliance with internal policies, legal standards, and regulatory requirements.
- Train and mentor team members on claims procedures, systems, and customer service.
Invoice Associate
Walmart Inc.
2012.08 - 2017.11
- Review and process incoming invoices for accuracy and completeness.
- Managed invoicing and payment processing operations.
- Communicate with vendors and internal teams to address invoice issues.
- Assist with month-end closing activities and reporting.
Department Manager - Toys
Walmart Inc.
2007.09 - 2012.08
- Lead and manage a team to achieve departmental goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Train, coach, and develop team members to enhance performance and engagement.
- Manage inventory, analyze performance metrics and implement improvement strategies.
Customer Service Manager
Walmart Inc.
2005.09 - 2007.09
- Handle escalated customer inquiries and complaints with professionalism and care.
- Develop and implement customer service policies and procedures.
- rain and coach team members on best practices and systems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Bachelor of Science - Accounting And Finance
DeVry University
North Brunswick, NJSkills
- Loss Prevention & Shrink Reduction
- Safety & Security Protocols
- Policy Enforcement & Risk Mitigation
- Performance Management
- Training & Development
- Attention to Detail
- Problem Solving
Timeline
Asset Protection Manager
Walmart Inc.
2021.12 - Current
Claims Supervisor
Walmart Inc.
2017.11 - 2021.11
Invoice Associate
Walmart Inc.
2012.08 - 2017.11
Department Manager - Toys
Walmart Inc.
2007.09 - 2012.08
Customer Service Manager
Walmart Inc.
2005.09 - 2007.09
Bachelor of Science - Accounting And Finance
DeVry University