Ricardo R Acero

• Identified and deterred multiple theft incidents, contributing to reduction in store shrink

• Demonstrated strong situational awareness and decision-making in high-risk environments

• Balanced covert surveillance with customer service to maintain a safe shopping environment

• Adapted quickly between solo and team-based operations in dynamic retail settings

• Conducted CCTV investigations to identify theft activity and build internal/external cases
• Assisted in apprehensions and evidence documentation for prosecution and reporting
• Monitored surveillance systems to detect suspicious behavior and prevent loss
• Partnered with management to support shrink reduction strategies
• Wrote detailed reports on incidents, theft patterns, and case outcomes
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• Delivered a high-quality customer experience through fast, accurate order pickups
• Communicated clearly to resolve order issues and offer product alternatives
• Built rapport with customers and handled service concerns with professionalism
• Managed time-sensitive tasks and supported daily team performance goals