Jenna Lee

• Conducted internal and external theft investigations; documented cases and coordinated with law enforcement.
• Monitored CCTV systems to detect suspicious behavior and analyze shrink trends, aiding in loss prevention efforts.
• Partnered with store leadership to implement shrink reduction strategies
• Supervised, trained, and coached associates to uphold compliance with company policies and safety standards, fostering a secure environment.

Supported emergency procedures and ensured adherence to OSHA and company safety standards, promoting workplace safety.

Collaborated with store leadership to execute shrink reduction strategies, fostering a culture of accountability

• Supervised, trained, and coached associates to enhance compliance with company policies and safety standards
• Participate in recruiting, hiring, scheduling, and performance evaluations

Handled claims and receiving tasks to ensure efficient inventory management

• Maintained open lines of communication with senior management, reporting team progress and challenges.

• Conducted thorough investigations into suspicious activities and incidents.
• Collaborated with law enforcement to resolve theft and fraud cases, enhancing overall security measures.
• Prepared detailed reports on incidents for management review and action.
• Monitored CCTV surveillance, identifying and reporting suspicious activity to prevent potential losses.
• Analyzed data from various sources such as CCTV footage and POS systems, in order to identify patterns of criminal activity.
• Ensured compliance with all applicable laws, regulations, policies, and procedures related to asset protection.
• Conducted investigations into inventory discrepancies, implementing strategies to control shrinkage and improve accuracy.
• Participated in weekly meetings with management teams to discuss loss prevention topics.

• Supervised daily cash operations, ensuring accuracy in cash handling and efficient customer transactions.
• Trained new cashiers on procedures and customer service best practices, enhancing team readiness and service quality.
• Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
• Collaborated with management to improve checkout processes and reduce wait times.
• Fostered positive team environment through effective communication and support, promoting collaboration and morale.