Helen Allen
San Antonio,TX
Summary
Resourceful Alarm Dispatcher with background in emergency response coordination and security system management. Skilled in maintaining calm under pressure, effectively handling high-stress situations, and making critical decisions promptly. Strengths include quick response time, exceptional communication skills, and ability to work well in team environments. Have consistently contributed to improving response times and enhancing overall efficiency of dispatch operations.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Alarm Dispatcher
United Central Control
San Antonio, Tx
03.2022 - Current
- Monitored alarm systems for security breaches and emergency situations.
- Coordinated response efforts with local law enforcement and emergency services.
- Managed incoming alarm signals and prioritized urgent alerts effectively.
Education
Veterans Memorial HS
San Antonio, TxSkills
- Alarm system monitoring
- Emergency response coordination
- Signal prioritization
- Incident management
- Incoming call taker that handles a variety of scenarios related to customer or alarm technician support
Languages
Spanish
Native/ Bilingual
Certification
- Private Security License (type:alarm systems monitor) expires:04/05/2026
Accomplishments
- During June 2024, I was granted the opportunity to train new employees for UCC at another location in Lewisville, TX
- In December of 2024, I earned the highest achievement of excellence for UCC called the Chairman’s award.
References
References available upon request.
Timeline
Alarm Dispatcher
United Central Control
03.2022 - Current
Veterans Memorial HS