Open To Work
Helen Arns
WERRES CORPORATION
Martinsburg,Wv
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Parts Specialist/Warehouse Manager
Work Type
Full Time
Location Preference
RemoteOn-Site
Location:
Frederick, MDWinchester, VAMartinsburg, WVHagerstown, MD
Open to relocation:
Yes
Important To Me
401k matchPaid sick leaveHealthcare benefitsPersonal development programsPaid time off
9
Years of experience
Motivated Parts Specialist with a background of experience that provides a wealth of valuable knowledge and skills with 11 years experience. Analytical, innovative, and organized with a history of delivering quality service that exceeds expectations and supports goals. Proven success at accurately assessing and efficiently resolving complex issues to facilitate a high degree of Quality Service. Outstanding communication, negotiation, and interpersonal skills with a reputation for forming productive relationships with diverse individuals at all levels. Strong critical thinking, problem solving, and time management skills with proven success handling multiple responsibilities.
Work History
Parts Specialist/Warehouse Manager
8 Years 3 Months- Supervising warehouse staff and daily activities.
- Managing, evaluating and reporting on warehouse productivity.
- Tracking and coordinating the receipt, storage, and timely delivery of goods and materials.
- Ordering supplies and maintaining suitable inventory levels.
- Checking orders, bills, items received, inventory, and deliveries for accuracy.
- Maintaining records, reporting relevant information, and preparing any necessary documentation.
- Ensuring basic maintenance standards and compliance with health and safety regulations.
- Performing a daily inspection of the warehouse grounds.
- Coordinating and maintaining fleets and equipment.
- Communicating and coordinating with other departments and customers.
- Managed parts correspondence for forklift services.
- Work with technicians, and customers to order parts.
- Provided accurate price quotes to customers for parts.
- Maintain vendor relations, including ensuring invoices, shipment slips, and other billing issues are taken care of promptly.
- Trained new team members on parts identification, handling, and customer service protocols.
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Worked with vendors to place new orders, handle shortage, and resolve defective parts issues.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Communicated regularly with cross-functional teams to improve coordination between departments.
Advance Auto Parts Retail Parts Pro Job Description
4 Years 5 Months- Responsible for maintaining parts inventory.
- Asist General Manager to nourish the stores team and frow rental business.
- Strong Knowledge of automotive systems.
- Categories of merchandise.
- Deep understanding of automotive principles and the ability to diagnose problems and recommend solutions.
- Responsible for unloading shipments and replenishing stock
- Strong customer service; cashier, commercial and DIY sales.
- Parts delivery
- Routine inspections of inventory.
- Maintain stock of parts.
- Manage backorders.
Education
High School
Skills
Warehouse operations
Shipping and receiving
Returns processing
Packaging and labeling
Warranty administration
Parts identification
Parts documentation
Customer service
Ordering parts
Order fulfillment
Problem-solving skills
Inventory management
Parts department organization
Parts recommendation
Payment processing
Inventory coordination
Teamwork
Teamwork and collaboration
Time management
Problem-solving
Multitasking
Multitasking Abilities
Reliability
Organizational skills
Customer interaction
Relationship building
Timeline
Parts Specialist/Warehouse Manager
WERRES CORPORATION
02.2018 - 05.2026Read More
Advance Auto Parts Retail Parts Pro Job Description
ADVANCE AUTO
09.2013 - 02.2018Read More
Hedgesville High School
High School
Read More