Helen Averos
East Orange,NJ
Summary
Dedicated and reliable customer service professional with 4+ years of experience in front desk operations, cash handling, and customer relations. Proficient in managing high-paced environments, maintaining inventory, and fostering positive guest experiences. Fluent in English and Spanish, with strong interpersonal and problem-solving skills.
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations,recordkeeping and problem-solving.Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Front receptionist/Guest Greeter
Autoland Toyota
Springfield, New Jersey
03.2026 - Current
- Greeted customers warmly upon arrival at the dealership.
- Maintained an organized reception area for a professional atmosphere.
- Contacted customers promptly to inform them when plates or registrations were ready for pick up, enhancing customer service.
- Processed payments (cash, check, card) for car deposits, ensuring accurate financial transactions throughout the week.
- Monitored and updated inventory for vehicles sold at Jeep Chrysler and Toyota dealerships, supporting sales operations.
- Processed credit scores paperwork accurately for sales floor managers
Waitress/Table Busser
Gencarelli's of Lynhurst
Lyndhurst, New Jersey
08.2025 - 07.2026
- Welcomed customers, seated them at tables, provided menus to enhance dining experience
- Answered menu questions, explained daily specials to assist customer choices
- Relayed orders to the kitchen then delivered food and drinks promptly
- Checked back during meal to refill drinks and address requests or issues promptly
- process cash or card payments, and clear or reset tables
Front Desk Receptionist
Wayne Mazda
Wayne, New Jersey
09.2025 - 03.2026
- Answering and booking appointments for customers
- Processed payments for service, parts, and sales departments
- Managed loaners by tracking inventory and assigning vehicles to customers
- Compiled and finalized daily reports at end of each shift
Front desk receptionst
European wax center
Kearny, New Jersey
03.2023 - 03.2024
- Greeted and checked in guests efficiently, ensuring a seamless experience.
- Coordinated client appointments, enhancing operational flow and client satisfaction.
- Developed strategies to upsell products and membership packages, contributing to revenue growth.
- Executed opening and closing procedures, ensuring seamless operational readiness for daily activities.
Cashier/customer service
Calandras bakery
Newark, New Jersey
11.2022 - 03.2023
- Handled phone and in-person orders, prioritizing customer satisfaction.
- Processed cash transactions and maintained accurate sales records.
- Maintained cleanliness and organization in a high-volume environment.
- Assisted with cake decorating and managed inventory replenishment.
Cashier
Gencarellis pizzeria
Newark, New Jersey
07.2021 - 11.2022
- Processed phone, online, and in-store orders promptly and accurately.
- Assisted with cash-out procedures for delivery drivers
- Performed store opening and closing tasks, including inventory checks.
- Ensured a clean, organized workspace to maintain quality service standards.
Cashier
Roberto’s pizzeria and cafe
Belleville, New Jersey
12.2020 - 07.2021
- Provided excellent customer service by handling orders and payments efficiently.
- Resolved customer inquiries and ensured a positive dining experience.
- Maintained a clean and welcoming environment for customers.
Education
Arts High School
Newark, New JerseySkills
- Customer service
- Reservation handling
- Order accuracy
- Cash handling
- Inventory management
- Maintaining cleanliness
- Multitasking
- Time management
- Work prioritization
- Attention to detail
- Problem-solving
- Problem-solving skills
- Multi-line telephone systems
- Hardworking and reliable
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Front receptionist/Guest Greeter
Autoland Toyota
03.2026 - Current
Front Desk Receptionist
Wayne Mazda
09.2025 - 03.2026
Waitress/Table Busser
Gencarelli's of Lynhurst
08.2025 - 07.2026
Front desk receptionst
European wax center
03.2023 - 03.2024
Cashier/customer service
Calandras bakery
11.2022 - 03.2023
Cashier
Gencarellis pizzeria
07.2021 - 11.2022
Cashier
Roberto’s pizzeria and cafe
12.2020 - 07.2021
Arts High School