Open To Work
HELEN BOONE-BEALE
Sentara Hospitals
Norfolk,VA
1
Certification
Dynamic healthcare professional with a unique blend of clinical and administrative expertise in the pulmonary department, poised to transition into the Assistant Practice Manager role. Proven track record in managing complex respiratory patient workflows, scheduling endoscopic procedures, and overseeing specialized diagnostic testing, along with proficiency in high-volume front desk operations. In-depth knowledge of clinic policies, EHR systems, compliance standards, and provider preferences supports effective daily leadership. Committed to optimizing scheduling for chronic care patients and streamlining staff coordination to enhance practice operations.
Work History
Specialty Resource Coordinator
2 Years 10 Months- Provide support to the physicians and APP in a pulmonary clinic to maximize provider efficiency.
- Enhanced patient satisfaction by streamlining high-level administrative tasks.
- Supported physicians and APP in pulmonary clinic to optimize provider workflows and patient care.
- Coordinated resource allocation for patient care across multiple departments.
Registered Medical Assistant
- Conducted thorough patient intake assessments, verifying accuracy of medical histories and personal information.
- Assisted healthcare providers in organizing examination rooms and maintaining rigorous cleanliness protocols for optimal safety.
- Managed patient appointment coordination to improve operational efficiency and reduce delays.
- Administered vaccinations and coordinated sputum specimen transport to laboratories to enhance patient care and service delivery.
- Delivered targeted training on inhaler and nebulizer techniques, facilitating improved patient understanding and adherence to prescribed therapies.
- Assisted in patient intake processes, ensuring accurate collection of medical histories and personal information.
- Supported healthcare providers in preparing examination rooms and maintaining cleanliness standards for safety.
Medical Assistant
7 Months- Managed patient scheduling and coordinated follow-up appointments efficiently.
- Coordinated patient scheduling and follow-up appointments, enhancing access to care.
- Oversaw patient form completion to enhance accuracy and efficiency. Managed the scanning and documentation of forms into patient records.
- Streamlined appointment management, improving client engagement and appointment accuracy through proactive scheduling and adjustments.
- Facilitated the downloading of glucometers and pumps to support patient monitoring and management.
- Sanitized reception area daily to ensure cleanliness and comfort for patients., promoting a calm atmosphere for patients.
- Oversaw patient form completion and managed scanning and documentation into records, ensuring data accuracy and efficiency.
Benefits Administrative Associate
1 Year 3 Months- Reviewed and clarified plan guidelines, ensuring participant adherence and understanding.
- Guided participants in utilizing portal features, improving overall user experience.
- Documented notes using SQL Server Pass to ensure compliance with departmental standards.
- Processed incoming correspondence and distributed information accordingly.
- Managed over 50 calls per day.
Personal Care Aide
8 Months- Maintained clean and orderly client rooms, prepared nutritious meals, and performed light housekeeping to promote a safe and welcoming environment.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship and emotional support to enhance client well-being.
- Monitored and documented changes in client health status for care team updates.
- Administered prescribed medications following established protocols and guidelines.
Education
Medical Assisting Diploma - Health Sciences
Associates of Health Science - Health Sciences
Skills
HIPAA Compliance
Medical Terminology
Clinical Assisting
Vaccination Support
Specimen Handling
Release of Information
EPIC
Data Entry
Attention to Detail
Patient Advocacy
Communication
Compassion
Clinical documentation
Healthcare vocabulary
Immunization administration
Patient privacy laws
Laboratory specimen collection
Certification
Registered Medical Assistant
Timeline
Specialty Resource Coordinator
Sentara Hospitals-Norfolk
10.2023 - CurrentRead More
Medical Assistant
Sentara Medical Group-Norfolk, VA
12.2020 - 07.2021Read More
Benefits Administrative Associate
Conduent Business Services, LLC – Chesapeake, VA
09.2017 - 12.2018Read More
Personal Care Aide
Care Advantage, Inc. – Emporia, VA
03.2014 - 11.2014Read More
Ultimate Medical Academy
Associates of Health Science from Health Sciences
Read More
Registered Medical Assistant
Sentara Hospitals
2025 - CurrentRead More
Centura College
Medical Assisting Diploma from Health Sciences
Read More