Vicky McDougal

Scheduled surgery for neurosurgeon. Received the surgical plan from the surgeon, scheduled and posted with the hospital. Contacted vendors to schedule for surgical instruments needed for surgery. Scheduled appointments with specialist and primary care providers for medical clearance. Scheduled labs and testing for surgery. Reviewed CPT codes for proper coding to obtain authorization from various insurance companies. Kept patients up to date with all appointment, testing, and surgery. Excellent customer service provided. Ability to calm disgruntled patients with kindness and understanding.

Managed a team of 5 dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity.

Enhanced revenue cycle management by overseeing timely and accurate claims submission.

Trained and mentored staff, conducted performance reviews and implemented improvement plans. Strategically planned for day to day financial operations. Evaluated and negotiated contracts to procure favorable financial terms.

Managed a team of 7 dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity. Implementation of new revenue cycle software. Prepared monthly billing reports for physician review. Reviewed billing problems, researched issues, and resolved concerns. Enhanced revenue cycle management by overseeing timely and accurate claims submission. Collaborated with providers and staff to ensure accurate coding for billing purposes. Optimized cash flow by regularly reviewing aging account balances and implementing tactics for timely collections from patients or insurers. Served as an expert resource on complex patient account issues or high-dollar claims requiring specialized handling, ultimately resolving outstanding balances in an efficient manner.