Helen Coleman
York,PA
Summary
Dedicated professional successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.
Overview
36
36
years of professional experience
Work History
Dental Receptionist
Spring Wood Dental
York, PA, PA
09.2024 - Current
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Verified patient's eligibility for benefits under various insurance plans.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Collected payments from patients in accordance with established policies and procedures.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
Account Manager
StarvalleyProvisions
Roanoke, Virginia
11.2013 - 08.2024
- Promoted Boars Head Products to Chain and Independent Resturants.
- Coordinated with internal teams to ensure timely delivery of products and services
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed multiple accounts simultaneously while meeting
- Developed strategies to increase revenue from existing accounts.
- Generated leads through cold calling activities.
- Developed successful customer relationships to boost sales opportunities.
- Managed multiple accounts simultaneously while meeting deadlines.
College Coordinator
J Web Technologies
Wellsville, PA
07.2006 - 08.2013
- Developed and implemented strategic plans to achieve organizational objectives.
- Liaison between JWeb and numerous Colleges.
- Set up data transfer between JWeb and College Partners.
Research Associate
Hercon Pharmaceuticals
York, Pennsylvania
08.1989 - 08.2006
- Prepared detailed reports summarizing
- Ordered consumable lab supplies.
- Managed Permeation Lab.
- Managed Waste Disposal.
- Handled Workers Comp claims
- On boarding of new employees.
- Trained junior staff members on proper laboratory techniques and procedures.
- Actively participated in weekly meetings with the research team to discuss progress towards project .
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Presented experimental findings in presentations with graphs, charts and other visual aids.
Education
Certificate - Massage Therapy
Baltimore School of Massage
York, PA01-2001
BSN Course Work
York College of Pennsylvania
York, PACertificate - Phlebotomy
Wellspan
York, PASkills
- Customer Service
- Account Management
- Client Relationship Management
Timeline
Dental Receptionist
Spring Wood Dental
09.2024 - Current
Account Manager
StarvalleyProvisions
11.2013 - 08.2024
College Coordinator
J Web Technologies
07.2006 - 08.2013
Research Associate
Hercon Pharmaceuticals
08.1989 - 08.2006
Certificate - Massage Therapy
Baltimore School of Massage
BSN Course Work
York College of Pennsylvania
Certificate - Phlebotomy
Wellspan