Helen Deforge
Los Gatos,CA
Summary
Detail- oriented administrative and customer service professional with experience in front desk operations, data entry, and task coordination. Known for strong communication, organization, and the ability to manage multiple responsibilities efficiently in fast-paced environments. Seeking a remote evening or weekend role in customer support or virtual assistance.
Overview
14
14
years of professional experience
Work History
RDA/Digital Coordinator
Phelps and Cohen Orthodontics
08.2014 - Current
- Customer Service in face paced environment
- Communication (phone, chat, email)
- Data Entry & Record keeping
- Scheduling & Task Management
- Basic computer skills ( Google Docs, Microsoft, OneDrive, email, etc)
- Administrative Support
- Assisting with patients and patient Care.
- Project Management & Managing appointments
RDA
Pair Orthodontics
02.2012 - 03.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Dental Assistant -
Everest College
San Jose, CACertified Professional Coder (CPC-A) -
AAPC
Online/ Oakland CaSkills
- Customer Service
- Managed incoming calls, emails, and customer Inquires
- Scheduled Appointments and maintained calenders
- Performed accurate data entry and record keeping
- Provided professional customer service in a fast-paced environtment
Languages
English
Timeline
RDA/Digital Coordinator
Phelps and Cohen Orthodontics
08.2014 - Current
RDA
Pair Orthodontics
02.2012 - 03.2014
High School Diploma -
Dental Assistant -
Everest College
Certified Professional Coder (CPC-A) -
AAPC