Helen De La Fuente
Greeley,CO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Well organized person as well as someone who is constantly dependable and proven multitasking abilities.
Overview
6
6
years of professional experience
Work History
Pro-host, head of Ex-po, Waitress
The Rio Grande
Greeley, Co
01.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Providing customer service while maintaining the organizational area
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Execute being adaptable to every position
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Trainer, leadership
T.J Maxx
Greeley, Co
10.2018 - 12.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed effective training plans based on department needs and objectives
- work closely with customers to understand their needs and preferences
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Training others how to perform to the job at hand
- Taking calls and finding a solution.
Education
Certificate - Esthetician
IBMC College
Greeley05.2022
Certificate - Criminal Justice
Aims Community College
Greeley, CO05.2018
Skills
- Leadership experience
- Communication skills
- Client relationship building
- Multitasking
- Strategic planning
- Adaptability
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Pro-host, head of Ex-po, Waitress
The Rio Grande
01.2022 - Current
Trainer, leadership
T.J Maxx
10.2018 - 12.2021
Certificate - Esthetician
IBMC College
Certificate - Criminal Justice
Aims Community College