Helen Dorsey
Spring,TX
Summary
Results-driven Account Reconciliation Analyst at Eyecare Service Partners Management LLC, skilled in advanced Excel and meticulous data reconciliation. Proven ability to enhance operational efficiency through streamlined processes and effective collaboration. Recognized for maintaining confidentiality and delivering accurate financial reporting while managing multiple priorities in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Account Reconciliation Analysit
Eyecare Service Partners Management LLC
Dallas, TX
03.2025 - Current
- Conducted detailed account reconciliations to ensure accuracy of financial records.
- Collaborated with cross-functional teams to resolve discrepancies in billing and payments.
- Analyzed transaction data using Excel and reconciliation software for consistency and accuracy.
- Supported internal audits by preparing documentation and reports on reconciled accounts.
- Developed standard operating procedures to streamline reconciliation processes and improve efficiency.
Cash Posting Specialist
Eyecare Service Partners Management LLC
Dallas, TX
08.2021 - 02.2025
- Processed and posted payments to patient accounts with high accuracy.
- Reconciled daily cash batches, ensuring consistency and compliance with company policies.
- Collaborated with Accounts Receivable department to resolve discrepancies in payment records.
- Managed workload effectively between multiple payer types, resulting in consistent productivity levels across all assigned accounts.
- Trained new staff on cash posting procedures and best practices for efficiency.
- Utilized electronic health record systems to manage payment data effectively.
- Maintained strict confidentiality of patient data and financial information, adhering to HIPAA regulations and company policies.
Pt Care Coordinator II /Insurance Verification Specialist
Houston Methodist Hospital
Houston, TX
05.2018 - 11.2020
- Coordinated insurance verification processes to ensure accurate patient coverage and eligibility.
- Analyzed complex insurance documentation to reduce claim denials and expedite approvals.
- Managed communications with insurance providers, enhancing relationships and streamlining verification workflows.
- Updated patient records with accurate, current insurance policy information
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient authorization requests for Surgical Procedures along with and necessary Durable Medical Equipment needed.
Insurance Verification Specialist
Houston Eye Associates
Houston, TX
07.2016 - 04.2018
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Assisted patients with understanding personalized insurance coverage and benefits.
Satellite Auditor
Houston Eye Associates
Houston, TX
04.2013 - 07.2016
- Conducted comprehensive financial audits ensuring compliance with industry regulations and internal policies.
- Collaborated with cross-functional teams to streamline auditing processes, increasing efficiency in reporting timelines.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Presented audit findings to senior management, facilitating strategic discussions on financial performance and operational efficiency.
Case Coordinator
Gould & Lamb LLC
Bradenton, FL
07.2010 - 09.2012
- Conducted thorough assessments of case files to identify issues and streamline processes for efficiency.
- Trained new case coordinators, sharing best practices and enhancing team capabilities.
- Developed and maintained strong relationships with clients, attorneys, and insurance adjusters to facilitate communication.
- Managed over 150 assigned cases and projects in a year.
- Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
- Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.
- Documented each patients' activity in program-specific databases.
- Ensured timely case closures by diligently monitoring progress, addressing barriers, and adapting plans as needed.
Depart. Coordinator / Manager
Boys & Girls Clubs of America
Atlanta, GA
05.1999 - 09.2009
- Managed schedules and resources for events, ensuring smooth operations and participant satisfaction.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Conducted comprehensive market research to inform strategic planning.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
Education
Associate of Applied Science - Health Information Technology
Monroe Community College
Rochester, NY05-2019
Skills
- Month end close
- Bank and Account reconciliations
- Reporting management
- Professional demeanor
- Written communication
- Time management abilities
- Handling confidential materials
- Attention to detail
- Advanced Excel
- Data reconciliation
- Multitasking Abilities
- Reliability
Accomplishments
- Supervised team of up to 6 staff members.
- Collaborated with team of 25 in the development and execution of Annual Employee Fundraising Campaign with the Boys & Girls Clubs of America for 5 consecutive years.
- Purchased product issue through consumer surveys
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Account Reconciliation Analysit
Eyecare Service Partners Management LLC
03.2025 - Current
Cash Posting Specialist
Eyecare Service Partners Management LLC
08.2021 - 02.2025
Pt Care Coordinator II /Insurance Verification Specialist
Houston Methodist Hospital
05.2018 - 11.2020
Insurance Verification Specialist
Houston Eye Associates
07.2016 - 04.2018
Satellite Auditor
Houston Eye Associates
04.2013 - 07.2016
Case Coordinator
Gould & Lamb LLC
07.2010 - 09.2012
Depart. Coordinator / Manager
Boys & Girls Clubs of America
05.1999 - 09.2009
Associate of Applied Science - Health Information Technology
Monroe Community College
National Service Award from the Boys & Girls Clubs of America, for 10 years of service
Whose continuing concerns and deep involvement have played an important part in the development of the Boys & Girls Clubs and their constructive activities and guidance for our youth.