HELEN ENCARNACION

Paterson,New Jersey

Summary

Seeking to apply hands-on experience in administrative support and customer service skills in a collaborative work environment. Open to both independent and team-driven work settings. Experienced in elevating operational efficiency and customer service standards.

Overview

years of professional experience

Work History

HR Administrative Assistant

Market Basket

813 Franklin Lake Rd, Franklin Lakes, NJ 07417

01.2022 - 06.2022

Upgraded filing system for efficient document retrieval
Managed financial transactions including invoices, statements and reimbursements
Maintained office supplies inventory, ensuring no out-of-stock situations
Conducted bookkeeping and analyzed monthly store reports
Accurately processed cash, check, and credit card transactions
Assisted customers in locating items and understanding promotions
Adapted schedule to meet varying store needs
Resolved customer complaints efficiently.

Processing Center Seasonal Associate

Victoria's Secret

New Jersey Processing Center, 341 Michele Pl, Carl

06.2023 - 09.2023

Prepared merchandise to be floor-ready, following brand standards
Assisted with various store projects including markdowns and re-ticketing
Maintained cleanliness and organization of the processing center
Collaborated effectively with team members and completed tasks independently
Maintained safe work environments in compliance with safety guidelines
Achieved productivity standards post-training.

Education

Current - B.S. Business Management

Berkeley College

Woodland Park, NJ

High School Diploma -

Passaic County Technical Vocational Institute

Wayne, NJ

06.2022

Skills

Leadership: Supervised discount and Inventory structures, improved office systems
Customer Relations: Assisted customers, managed programs
Technical: Microsoft Office Suite, data management, record-keeping

Financial: Accurate payment processing, invoice management, employee reimbursements
Process Improvement: Enhanced filing systems, optimized workflows

Timeline