Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Helen Felice

Poplar Bluff,MO

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

19
19
years of professional experience

Work History

Volunteer Service Coordinator

Girl Scouts
10.2020 - Current
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
  • Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
  • Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Driver Manager

3lrxpress
08.2009 - 12.2023
  • Enhanced driver performance by implementing effective training programs and coaching sessions.
  • Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
  • Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
  • Improved communication between drivers and dispatchers by implementing a reliable messaging system for timely updates.

Driver

Covenant Transport
07.2005 - 06.2008
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.

Education

CDL - Truck And Bus Driving

Strafford Driving Academy
Strafford, MO
04.2005

Skills

  • Staff Supervision
  • Business Administration
  • Financial Management
  • Administrative Leadership
  • Information Collection
  • Contract Management
  • Recordkeeping
  • Data Entry

Volunteer Work

Event planning for Butler co hosting dinner parties luncheons and meetings for girls and their families. Setting a budget shopping and orerding products, awards and patches.

Timeline

Volunteer Service Coordinator

Girl Scouts
10.2020 - Current

Driver Manager

3lrxpress
08.2009 - 12.2023

Driver

Covenant Transport
07.2005 - 06.2008

CDL - Truck And Bus Driving

Strafford Driving Academy

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Helen Felice