Helen Frazier
Kansas City,Missouri
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Social Security Administration
08.2018 - Current
- Interview claimants and beneficiaries, researched inquiries for representatives, resolve issues, answer questions, as well as address their concerns
- Conduct interviews and set up claim leads
- Issue Benefit Verification letters and Medicare cards
- Complete some SSI abbreviated applications, making determinations of ineligibility to SSI benefits when reason for denial is non-medical
- Document reasons for denial for disability claims and input claimant records as well as creating denial notices while protecting claimant appeal rights
- Demonstrates resourcefulness by successfully seeking solutions to problems.
Customer Service Representative
OptumRx
08.2014 - 07.2018
- Answer questions regarding prescription orders
- Made sure all dosages were correct on filled prescriptions
- Troubleshoot issues with orders
- Accepted payments for orders and processed and updated accounts
- Protected all confidential information in computer system.
Collections
NCO, Billing for Sprint
04.2013 - 04.2014
- Collected payments from customers bringing accounts under 45 days
- Researched opportunities to provide customers with manageable payments
- Suggested new products to customers.
Emergency Dispatch Operator
ADT Security Services
05.2011 - 06.2013
- Respond to alarms received from customers alerting first responders
- Assisted customers with alarm issues
- Inform first responders of the alarm types.
Pharmacy Tech
Med4Home Pharmacy
06.2012 - 03.2012
- Called customer to assist with refill request for breathing medications
- Researched and resolved billing discrepancies
- Handled prior authorizations issues with members and pharmacies.
Education
Master of Science - Management
MidAmerica Nazarene University
01.2021
Bachelor of Science - Management and Human Relations
MidAmerica Nazarene University
01.2019
Associate of Science - Word processing
Penn Valley Community College
01.1995
Skills
- Administrative Professional
- Government Administration Industry
- Customer Service
- Interviewing Skills
- Attention To Details
- Payroll
- Effective Communication
- Organized
- Safeguard Confidential Information
- People Oriented
- Inventory Tracking
- Prepare and Process Reports
- Scheduling
- Strong Research Skills
- Troubleshooting
- Call Management
- Paperwork Processing
- Data Entry
- Data Collection
- Report Generation
- Information Security
- Client Relations
- Research
- Documentation
- Microsoft Excel
- Customer Relationship Management (CRM)
- Microsoft Office Suite
- Dispute Resolution
- Administrative Support
Professional Development
- Toastmasters
- BAAC – Black Affairs Advisory Committee
- Champion Team of Shared Cultures
- Mothers In Charge
- Healing Pathways
- Choir Administrative Assistant
- Focus On Christ Under Submission – Vice President
Hobbies and Interests
- Reading
- Shopping
- Playing True Crime Games
- Singing
Timeline
Customer Service Representative
Social Security Administration
08.2018 - Current
Customer Service Representative
OptumRx
08.2014 - 07.2018
Collections
NCO, Billing for Sprint
04.2013 - 04.2014
Pharmacy Tech
Med4Home Pharmacy
06.2012 - 03.2012
Emergency Dispatch Operator
ADT Security Services
05.2011 - 06.2013
Master of Science - Management
MidAmerica Nazarene University
Bachelor of Science - Management and Human Relations
MidAmerica Nazarene University
Associate of Science - Word processing
Penn Valley Community College
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