Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Quote
Timeline
CustomerServiceRepresentative

Helen Garcia

Edinburg,TX

Summary

Dynamic customer service professional with proven expertise at Results-CX, adept at resolving conflicts and enhancing customer loyalty. Skilled in de-escalation techniques and CRM software, I excel in high-pressure environments, consistently delivering exceptional service and training staff to improve team performance. Committed to fostering positive customer relationships and driving repeat business.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Results-CX
10.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sandwich Artist

Subs World Inc
05.2023 - 10.2024
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.

Cashier

Siempre Natural
01.2023 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Jason's Deli
02.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

No Degree - Medical Assistant

Southern Careers Institute
TX

High School Diploma -

Edinburg North High School
Edinburg, TX
06-2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • De-escalation techniques
  • Multi-line phone talent
  • Account management
  • Staff education and training
  • Brand representation
  • CRM software proficiency

Interests

  • Personal Development and Self-Improvement
  • Strategy Games
  • I enjoy cooking for friends and family gatherings
  • Knitting and Crocheting
  • Crafting and DIY Projects
  • I like working with my hands and fixing things
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Enjoy experimenting with different ingredients and flavors in the kitchen

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Tell your heart that the fear of suffering is worse than the suffering itself.
Paulo Coelho

Timeline

Customer Service Representative

Results-CX
10.2024 - 03.2025

Sandwich Artist

Subs World Inc
05.2023 - 10.2024

Cashier

Siempre Natural
01.2023 - 06.2023

Cashier

Jason's Deli
02.2022 - 01.2023

No Degree - Medical Assistant

Southern Careers Institute

High School Diploma -

Edinburg North High School

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Helen Garcia