Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Helen Gaspar

Bonners Ferry,ID

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Mountain West Bank
03.2025 - Current
  • Handled high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or Resolved customer complaints with empathy, increasing loyalty and repeat business.
  • Efficiently handled escalated calls to achieve satisfactory resolutions for customers and company.
  • Responded promptly to customer requests regarding products and services.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Truck Driver

Grimm Bros
01.2016 - 04.2025
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.

Route Sales Representative

Franz Bakeries
05.2010 - 06.2016
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Collaborated with customers to identify needs and provided catered solutions

Education

Truck Driving

West Hills College
Coalinga, CA
12-1999

High School Diploma -

Kayhi High School
Ketchikan, AK
06-1980

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Timeline

Customer Service Representative

Mountain West Bank
03.2025 - Current

Truck Driver

Grimm Bros
01.2016 - 04.2025

Route Sales Representative

Franz Bakeries
05.2010 - 06.2016

Truck Driving

West Hills College

High School Diploma -

Kayhi High School

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Helen Gaspar