Overview
Summary
Work History
Education
Skills
Languages
Timeline
Generic

HELEN GEBREYOHANNES

Chicago,IL

Overview

11
11
years of professional experience
2
2
Languages

Summary

Highly dedicated and versatile professional with experience in customer service and sales. Proven ability to excel in fast-paced environments, deliver exceptional service, and exceed sales goals. Expertise in relationship-building, problem-solving, and providing tailored solutions to meet client needs. Adept at working with diverse clients and colleagues while maintaining a strong focus on quality and efficiency.

Work History

Store Crew Member

7-eleven
06.2025 - 06.2026
  • Processed cashier transactions accurately using POS system and handled payments, returns, and lottery sales.
  • Restocked shelves, coolers, and beverage displays to maintain product availability throughout shift.
  • Prepared fresh food items, followed food safety procedures, and maintained clean service areas.
  • Resolved customer questions and complaints promptly to support positive store experience.

Sales Representative

Fisseha Steel Distribution
01.2018 - 10.2024
  • Built and maintained long-term relationships with a diverse client base, consistently meeting and exceeding sales targets.
  • Actively pursued new business opportunities, resulting in a significant increase in company revenue.
  • Provided detailed product knowledge, pricing, and solutions to clients, assisting them in making informed purchasing decisions.
  • Managed customer inquiries, orders, and contracts, ensuring timely and accurate fulfillment.
  • Collaborated with internal teams to ensure efficient delivery and inventory management.
  • Conducted market research to stay up to date with industry trends and competitive offerings.

Concierge

Harmony Hotel
06.2015 - 01.2018
  • Delivered personalized service to hotel guests, enhancing their overall experience by fulfilling requests for transportation, reservations, event planning, and other special accommodations.
  • Managed guest complaints and requests, ensuring quick resolution and a high level of satisfaction.
  • Provided local information, such as dining options, attractions, and tours, helping guests experience the best of the area.
  • Coordinated with hotel departments to ensure seamless guest experiences.
  • Fostered positive relationships with repeat guests, ensuring brand loyalty and return visits.

Education

High School Diploma -

Unity University
Addis Abeba, Ethiopia
07-2015

Skills

  • Sales & Business Development: Prospecting, lead generation, cold calling, account management, customer retention, contract negotiation
  • Customer Service: Exceptional communication, conflict resolution, multitasking, relationship-building
  • Industry Knowledge: Steel distribution, construction materials, hotel industry operations
  • Workplace safety
  • Cleanliness and hygiene
  • Cash handling accuracy
  • Stock replenishment

Languages

Amharic
Native or Bilingual
Tigrina
Native or Bilingual

Timeline

Store Crew Member

7-eleven
06.2025 - 06.2026

Sales Representative

Fisseha Steel Distribution
01.2018 - 10.2024

Concierge

Harmony Hotel
06.2015 - 01.2018

High School Diploma -

Unity University