Helen Hernandez
Wesley Chapel
Summary
Healthcare professional with experience in case coordination, patient support, and investigations. Skilled in managing patient care plans, coordinating with multidisciplinary teams, and ensuring compliance with healthcare standards. Proven ability to handle high caseloads and improve patient outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Investigator
Confidential
01.2023 - 12.2024
- - Conducted detailed investigations, gathering and analyzing evidence to support compliance and risk mitigation
- - Managed case lifecycle from intake to closure, consistently resolving cases within 30 days
- - Prepared comprehensive reports with actionable recommendations for leadership
- - Collaborated with law enforcement and external partners to support active investigations
- - Maintained accurate records and databases for case tracking and future analysis
Healthcare Assistant
Garnet Hospital
NY
06.2021 - 09.2021
- - Supported care for 20+ patients daily, assisting with vitals, transport, and daily activities
- - Monitored blood glucose levels and assisted with patient education
- - Collaborated with nurses and care teams to implement individualized care plans
- - Provided compassionate end-of-life and postmortem care
Case Manager Assistant
Hospital
NY
01.2013 - 01.2018
- - Coordinated care between patients, providers, and multidisciplinary teams
- - Assisted in developing and tracking individualized care plans
- - Conducted client assessments and identified service needs
- - Improved communication between patients and healthcare providers through consistent follow-ups
- - Documented patient interactions in electronic systems
Customer Service Representative
Eckerd Pharmacy
06.2002 - 09.2004
- - Resolved customer issues and improved service satisfaction
- - Trained new employees on procedures and service standards
- - Assisted in improving onboarding processes and training materials
Education
Bachelor of Science - Health Science
Stony Brook University
01-2026
Associate Degree - Liberal Arts/Science
Queens College
01-2018
Skills
- - Case Management & Patient Coordination
- - Investigations & Compliance
- - Report Writing & Documentation
- - Cross-Functional Collaboration
- - Conflict Resolution
- - Data Tracking & Analysis
- - Microsoft Excel & Word
- - Bilingual: Spanish
Certification
- - Certified Nursing Assistant (CNA)
- - Phlebotomy
- - EKG
- - Basic Life Support (BLS)
Timeline
Investigator
Confidential
01.2023 - 12.2024
Healthcare Assistant
Garnet Hospital
06.2021 - 09.2021
Case Manager Assistant
Hospital
01.2013 - 01.2018
Customer Service Representative
Eckerd Pharmacy
06.2002 - 09.2004
Associate Degree - Liberal Arts/Science
Queens College
Bachelor of Science - Health Science
Stony Brook University