HELEN HILL
Summary
Aspiring mental health counselor with a strong foundation in supporting young children and adolescents through artistic fields and behavioral interventions. Proven success in front desk management and adept at resolving conflicts in fast-paced environments. Recently accepted into a Clinical Mental Health Counselor graduate program, set to begin in Fall 2026, demonstrating a commitment to professional growth and passion in the field.
Overview
15
15
years of professional experience
Work History
Behavior Technician
01.2024
- Observed, monitored and recorded problem behaviors through antecedent-behavior-consequence (ABC) data collection and session notes.
- Supported clients using principles of applied behavior analysis.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan developed by Board Certified Behavior Analyst, BCBA.
- Monitored patient behavior and immediately reported changes to supervising BCBA.
- Implemented proper reinforcement to encourage positive behaviors with clients.
Guest Service Agent
01.2025 - Current
- Interacted with diverse clientele in a 150 room hotel resort.
- Assisted in handling day to day crises.
- Responded to guest issues, utilizing an empathetic and solution focused approach to ensure voices were heard and that the issue was resolved.
- Responded professionally to conflicts between various departments.
- Handled checking guests in, giving full debrief of the property and important information for the fullest experience.
- Checked guests out, handling any disappointment and providing appropriate service recovery to ensure guest satisfaction.
- Managed billing discrepancies and appointed to the proper department if further assistance was required.
- Learned and utilized different softwares, eg. Opera Cloud, Canary, Alice, Way, and Island for Marriott Services.
- Trained new employees and fulfilled a mentor role.
Instructor in Ballet/Contemporary
01.2016 - Current
- Delivered engaging dance lessons to classes of up to 15+ students, ages ranging from 3 to 18 years old.
- Adjusted curriculum to individual student needs while challenging them for optimal growth.
- Modeled emotional and social awareness, implementing de-escalation skills and relaxation techniques.
- Supervised 60+ students for large-scale performances.
- Successfully resolved interpersonal conflicts between students to create healthy and supportive atmospheres.
- Supported students with anxiety, depression, and eating disorders and connected them to proper mental health resources.
Ballet Dancer
01.2012 - 01.2021
- Trained with professional dancers from top companies around the world including but not limited to American Ballet Theatre, New York City Ballet, Carolina Ballet, Miami City Ballet, Kirov Ballet and Joffrey Ballet.
- Trained in a variety of different forms of dance, primarily ballet and contemporary for more than 16 years in different styles including Vagonova, Balanchine, Horton, Graham, Cecchetti and Petipa.
- Accepted into and attended the American Ballet Theatre Summer Intensive (2017).
- Performed large scale performances in principle roles including but not limited to: 'The Nutcracker' – Dewdrop; Trepak; Hot Chocolate; Coffee (2015–2019) Titania in 'A Midsummer Night’s Dream' alongside Miami City Ballet Professional Dancer, Alex Manning (2017) Aurora in 'The Sleeping Beauty' in the Marius Petipa Choreography (2019)
- Instructed dance classes and implemented the proper curriculum for each level.
Education
B.A. - Psychology
North Carolina State University
Raleigh, NC05-2023
Skills
- Communication & conflict resolution
- Teaching & mentoring
- Customer service & hospitality
- ABA techniques & data collection
- Organization & time management
Timeline
Guest Service Agent
01.2025 - Current
Behavior Technician
01.2024
Instructor in Ballet/Contemporary
01.2016 - Current
Ballet Dancer
01.2012 - 01.2021
B.A. - Psychology
North Carolina State University
HONORS & AWARDS
Dean’s List | Fall 2020 – Spring 2023, Cum Laude Graduate | Spring 2023