Helen Huber
Braddock Heights,MD
Summary
Dynamic leader with proven success in enhancing customer satisfaction and retention at Fitzgerald Auto Mall through innovative loyalty programs and effective complaint resolution. Expert in administrative efficiency, showcasing exceptional communication and problem-solving skills. Achieved significant improvements in operational workflows and customer service ratings, leveraging strengths in data entry proficiency and client relationship management.
Overview
33
33
years of professional experience
Work History
Guest Experience Manager/ Administration
Fitzgerald Auto Mall
2024.04 - 2024.08
- Managed public Google Reviews and customer re-scoring by resolving customer concerns.
- Developed loyalty programs that rewarded frequent guests, fostering long-lasting relationships and increased customer retention.
- Conducted regular inspections of facilities, ensuring cleanliness, safety, and compliance with brand standards.
- Improved overall online ratings by addressing negative reviews constructively and showcasing improvements made as a result of guest feedback.
- Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
Administrative Assistant
Fitzgerald Auto Mall
1996.02 - 2024.08
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Conducted research for project proposals, compiling information that supported winning bids.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
Co-Owner and Founder
Donna and Daughter, LLC
1991.03 - 2020.02
- Established foundational processes for business operations.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
Education
Associate of Arts - Art History
Montgomery College
Rockville, MD05.1988
Skills
- Sales and Upselling
- Customer Service
- Exceptional communication
- Team member development
- Client Relationship Management
- Guest complaint resolution
- Basic accounting -Microsoft Office
- Problem-solving skills
Timeline
Guest Experience Manager/ Administration
Fitzgerald Auto Mall
2024.04 - 2024.08
Administrative Assistant
Fitzgerald Auto Mall
1996.02 - 2024.08
Co-Owner and Founder
Donna and Daughter, LLC
1991.03 - 2020.02
Associate of Arts - Art History
Montgomery College
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