M'kyah Matthews
Gaithersburg
Summary
Accomplished Customer Relations Manager with a proven track record at Fitzgerald Auto Mall, adept in enhancing customer retention and team performance. Excelled in hiring, training, and leading support teams, significantly improving operational effectiveness. Skilled in customer service and project planning, leveraging teamwork and collaboration to exceed performance goals.
Overview
3
3
years of professional experience
Work History
Customer Relations Manager
Fitzgerald Auto Mall
05.2024 - Current
- Facilitated open dialogue with customers to address concerns promptly.
- Resolved customer complaints by analyzing root causes and implementing solutions.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed customer relations on ongoing basis to maximize customer retention.
Support Lead
Five Below
07.2022 - Current
- Managed a team of support professionals, fostering teamwork and setting performance goals.
- Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
- Designed training materials to improve the skills and knowledge of the support team, enhancing overall productivity.
- Participated in company-wide initiatives aimed at improving overall operational effectiveness.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Education
High School Diploma -
Quince Orchard Highschool
Gaithersburg, MD05-2019
Skills
- Hiring and training
- Time management
- Teamwork and collaboration
- Project planning
- Administration and reporting
- Data entry
- Customer service
Timeline
Customer Relations Manager
Fitzgerald Auto Mall
05.2024 - Current
Support Lead
Five Below
07.2022 - Current
High School Diploma -
Quince Orchard Highschool
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