Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

HELEN HUMPHREY

JACKSONVILLE,FL
HELEN HUMPHREY

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
years of professional experience

Work History

Krispy Kreme
JACKSONVILLE, FL

Supervisor
12.2023 - Current

Job overview

  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
  • Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.

Sword & Shield Attorneys

Legal Assistant
01.2023 - 11.2023

Job overview

  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
  • Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.

Iconic Corners, LLC

Comptroller; CFO
02.2020 - 11.2022

Job overview

  • Streamlined financial processes by implementing automated systems, improving efficiency and accuracy.
  • Increased revenue generation through careful analysis of market trends, pricing strategies, and product offerings.
  • Served as advisor or consultant to management on bank supervisory issues, operational processes and other organizational matters.
  • Collaborated with human resources to develop competitive compensation packages that attracted top talent while managing costs effectively.
  • Improved cash flow management by closely monitoring receivables, payables, and working capital requirements.
  • Delivered accurate and timely financial reports to stakeholders, enabling informed decision-making regarding organizational growth and stability.
  • Managed budget preparation for the organization, ensuring accurate forecasting and allocation of resources.

Papa Johns

Driver and Transport Manager
01.2019 - 01.2020

Job overview

  • Mentored and trained new drivers, fostering a professional work environment focused on safety and compliance.
  • Collaborated with sales teams to secure contracts, resulting in increased revenue and business growth.
  • Established strong relationships with clients, leading to repeat business and positive word-of-mouth referrals.
  • Managed driver schedules to optimize hours of service regulations compliance while maximizing productivity levels.

Walgreens

Customer Service Specialist
03.2015 - 12.2018

Job overview

  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collaborated with team members to create effective strategies for improving overall customer experience.

Education

Florida State College At Jacksonville
Jacksonville, FL

Bachelor Of Applied Arts And Science from Law (Pre-Law) & Legal Services

Coastal Carolina Community College
Jacksonville, NC

Associate Of Applied Science from Neurobiology And Behavior
05.2019

Skills

  • Team Development
  • Maintenance Oversight
  • Staff Evaluation
  • Recruitment and hiring
  • Employee Supervision
  • Multitasking and Organization
  • Team Leadership
  • Decision-Making
  • Operations Management
  • Staff Development and Training
  • Motivational Leadership
  • Workflow Optimization
  • Staff Training
  • Customer Service Management
  • Microsoft Office
  • Documentation and Recordkeeping
  • Administration and Operations
  • Office Management
  • Administrative Management
  • Account Reconciliation

Timeline

Supervisor

Krispy Kreme
12.2023 - Current

Legal Assistant

Sword & Shield Attorneys
01.2023 - 11.2023

Comptroller; CFO

Iconic Corners, LLC
02.2020 - 11.2022

Driver and Transport Manager

Papa Johns
01.2019 - 01.2020

Customer Service Specialist

Walgreens
03.2015 - 12.2018

Florida State College At Jacksonville

Bachelor Of Applied Arts And Science from Law (Pre-Law) & Legal Services

Coastal Carolina Community College

Associate Of Applied Science from Neurobiology And Behavior

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