Kentia Williams
Richmond,VA
Summary
Dynamic supervisor with a proven track record at Krispy Kreme, skilled in training and mentoring staff to enhance customer service and operational efficiency. Adept at strategic planning and decision-making, I implemented process improvements that streamlined workflows, fostering a positive team culture and achieving organizational goals.
Overview
21
21
years of professional experience
Work History
Supervisor
Krispy Kreme
02.2018 - Current
- Trained new employees on operational procedures and customer service standards to ensure consistent service quality.
- Conducted performance evaluations, providing constructive feedback to enhance individual and team capabilities.
- Guided team members in conflict resolution strategies, promoting a positive workplace culture.
- Implemented process improvements that streamlined production workflows, enhancing overall efficiency.
- Collaborated with management to set performance goals, aligning team efforts with organizational objectives.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Cashier
Delawear North Co.
07.2008 - 05.2010
- Processed customer transactions efficiently using point of sale systems.
- Assisted in maintaining promotional merchandise displays to enhance store visibility.
- Conducted regular inventory checks to support accurate stock levels.
- Collaborated with team members to improve customer service experience.
- Trained new cashiers on cash handling procedures and customer interaction.
- Resolved customer inquiries and concerns to ensure satisfaction.
- Maintained cleanliness and organization of checkout area for optimal efficiency.
- Developed rapport with customers to foster a welcoming environment.
Waitress Trainee
Western Buffet
06.2004 - 08.2004
- Assisted customers with menu selections, enhancing their dining experience through personalized recommendations.
- Learned and memorized menu items, including daily specials, to provide accurate information to guests.
- Facilitated smooth table setups and maintenance, ensuring a clean and welcoming environment for diners.
- Processed customer orders efficiently, minimizing wait times and maximizing guest satisfaction.
Education
Associate of Science - Massage Therapy
Fortis College
2000 Westmoreland St A, Richmond, VA 2323011.2024
High School Diploma -
Varina High School
7053 Messer Rd, Henrico, VA 2323106.2008
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Strategic planning
- Processes and procedures
Timeline
Supervisor
Krispy Kreme
02.2018 - Current
Cashier
Delawear North Co.
07.2008 - 05.2010
Waitress Trainee
Western Buffet
06.2004 - 08.2004
Associate of Science - Massage Therapy
Fortis College
High School Diploma -
Varina High School