Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Helen Lee

North Hills,CA

Summary

Detail-oriented Case Manager with expertise in client communication and problem resolution. Specializes in managing complex cases, client advocacy, and insurance coordination. Delivers effective support and resolution while ensuring accuracy and compliance with industry standards. Experienced in managing personal injury cases from intake to settlement, providing clients with the necessary resources throughout the process.

Overview

9
9
years of professional experience

Work History

Case Manager

Trimax Law Firm
Los Angeles, CA
06.2022 - Current

Managed caseload of personal injury clients from intake to settlement, ensuring timely and effective case progression

  • Conducted client intake and maintained communication to facilitate understanding and support throughout the claims process
  • Medical Records & billing review
  • Insurance claims coordination
  • Provided settlement support by preparing necessary documentation and coordinating with clients and insurance companies to achieve favorable outcomes
  • Scheduling & Calendar Management
  • Utilized Microsoft Office and Excel for document preparation and data analysis.
  • Property Damage Settlement
  • Demand package preparation
  • Maintain accurate case notes and deadlines using case management software

Case Manager

Law Offices of Edward Y. Lee
Los Angeles, CA
01.2017 - 08.2020
  • Conducted comprehensive case assessments to identify and align client needs with available resources.
  • Monitored case progress and documented interactions with medical providers and insurance adjusters to ensure continuity of care.
  • Guided clients through legal processes to enhance understanding and ensure compliance.

Education

Associate of Arts - English

Glendale Community College
Glendale, CA
05-2026

Skills

  • Case management
  • Client advocacy
  • Client relationship management
  • Insurance coordination
  • Referral coordination
  • Detailed record-keeping
  • Microsoft Excel
  • Time management
  • Organization and multitasking
  • Effective collaboration
  • Team collaboration
  • Verbal and written communication
  • Email and telephone etiquette
  • Conflict resolution
  • Problem resolution
  • Decision-making
  • Empathy and compassion
  • Positive attitude
  • HIPAA compliance
  • Client relationship management

Languages

English
Professional
Korean
Limited
Spanish
Elementary

Timeline

Case Manager

Trimax Law Firm
06.2022 - Current

Case Manager

Law Offices of Edward Y. Lee
01.2017 - 08.2020

Associate of Arts - English

Glendale Community College
Helen Lee