Helen Lester
Rowland,USA
Summary
Dedicated Office Assistant and Medical Claims Biller with over 15 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Assisted the provider with credentialing for various insurances and managing any concerns to expedite the contracts. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft and history achieving high data output.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Assistant / Medical Claims Processer
Pembroke Optometric Clinic
Pembroke, NC
02.2018 - Current
- Schedule appointments for office physician and make referrals
- Servicing patients at check-in or check-out
- Billing, filing, correcting, or appealing insurance claims
- Training staff members
- Preparing reports and deposits
- Maintaining utmost discretion when dealing with sensitive topics
Medicare Patient Account Rep.
Fresenius
Fayetteville, NC
07.2013 - 02.2014
- Initiated modified invoices of unpaid and/or incorrect claims
- Rectified billing codes for proper procedures and revenue coding
- Made insurance alterations and finalized requests for transfer of balances to correct clients
- Processed non-cash related adjustments and write-offs
- Processed untimely claims and initiated appeals
Outpatient Financial Counselor / Registrar / Medical Office Assistant
UNC Health Southeastern
Lumberton, NC
02.2000 - 08.2011
- Assessed accounts for outpatient diagnostic imaging
- ICD-9 and CPT Coding as per physician’s directives
- Answered multi-line telephone systems
- Assisted with the implementation of Electronic Medical Records
- Assisted with implementation for NC Medicaid Policy and Regulations for new medical software.
Education
Community Health Worker - Online course
Robeson Community College
Lumberton, NC05-2025
Customer Service - Certificate
Johnston Community College
Lumberton, NC04-2012
Healthcare Administration - University
Methodist University
Fayetteville, NC03-2008
High school diploma - undefined
South Robeson High School
Rowland, NC06-1990
Skills
- ICD-9
- Anatomy knowledge
- Medical Coding
- Medical records
- Computer skills
- ICD-10
- Communication skills
- Medical office experience
- Medical scheduling
- HIPAA
- Administrative experience
- Medical terminology
- Medicare
- Leadership
- Clerical experience
- Insurance verification
- Electronic health records (EHR) management
- Medical billing
- Microsoft Office 365 (Word, Excel, PowerPoint and Excel)
- Problem solving
- Detail-oriented
- Planning
- Managing patient records
- Positive attitude
Certification
- NC Community Health Worker June 2025 to June 2026
- Substitute Teaching Certification
- Driver's License Non-CDL Class C
Languages
English
Timeline
Office Assistant / Medical Claims Processer
Pembroke Optometric Clinic
02.2018 - Current
Medicare Patient Account Rep.
Fresenius
07.2013 - 02.2014
Outpatient Financial Counselor / Registrar / Medical Office Assistant
UNC Health Southeastern
02.2000 - 08.2011
Customer Service - Certificate
Johnston Community College
Healthcare Administration - University
Methodist University
High school diploma - undefined
South Robeson High School
Community Health Worker - Online course
Robeson Community College