Helen Levigne

• Reviewed and processed authorization requests for accuracy and compliance with established guidelines.
• Collaborated with healthcare providers to resolve authorization issues and ensure timely approvals.
• Utilized electronic medical record systems to track and manage patient authorizations efficiently.
• Monitored trends in authorization denials and implemented corrective actions to reduce recurrence rates.
• Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
• Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
• Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
• Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
• Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
• Ensured prompt resolution of denied claims through comprehensive analysis of denial reasons and timely submission of necessary documentation for reconsideration or appeal.
• Prevented delays in care delivery by proactively identifying potential issues during the pre-authorization process and seeking clarification from providers when needed.
• Developed strong relationships with insurance representatives to expedite approvals and resolve issues promptly.
• Improved patient satisfaction by streamlining authorization processes and ensuring timely responses to inquiries.
• Promoted positive customer experiences by addressing concerns or questions related to authorizations in a professional manner.

• Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
• Facilitated communication between patients and healthcare providers, ensuring accurate information exchange.
• Processed patient registrations and updated electronic health records to maintain data integrity.
• Addressed patient inquiries and resolved issues promptly, improving overall patient satisfaction.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Managed patient registration process, confirming data accuracy and completeness.
• Assisted patients in filling out check-in and payment paperwork.
• Handled customer service inquiries in person, via telephone and through email.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Entered patient demographic and insurance data into electronic medical record system.
• Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
• Took copayments and compiled daily financial records.
• Greeted and assisted patients with check-in procedures.
• Administered patient care and assisted with examinations, ensuring comfort and safety.
• Conducted vital sign assessments and accurately recorded patient histories in electronic health records.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Directed patients to examining rooms and coordinated transportation assistance as necessary.
• Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
• Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

• Responsible for patient medical and billing records. Greeted patients at front desk, answered phones, scheduled appointments, arranged surgical procedures. Clinical assistance with patients and treatments. Processed insurance claims (ICD and CPT coding). Insurance verifications and authorizations.

• Warwick Ob/Gyn Front Desk Receptionist

Emergency room registration.