Helen Mejia
Queens,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Spa Receptionist
Silver Mirror
Manhattan, New York
06.2026 - Current
- Managed appointment scheduling for spa services and treatments.
- Coordinated with therapists to ensure smooth service transitions.
- Handled client inquiries via phone and email promptly and professionally.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
Spa Receptionist
Joannavargas Skincare
Manhattan, NY
04.2026 - 06.2026
- Managed appointment scheduling for spa services and treatments.
- Coordinated with therapists to ensure smooth service transitions.
- Maintained cleanliness and organization of reception and waiting areas.
Spa Supervisor
Gurney's Montauk Resort & Seawater Spa
Montauk, New York
11.2023 - 03.2026
- Supervised daily spa operations to ensure exceptional guest experiences.
- Coordinated staff schedules to maintain optimal service levels and coverage.
- Trained new employees on spa protocols and customer service standards.
- Resolved guest complaints promptly to uphold the resort's reputation.
Server
Scarpetta Beach
Montauk, New York
06.2022 - 10.2023
- Delivered outstanding customer service, contributing to positive guest dining experiences.
- Processed payments accurately and efficiently, ensuring smooth transactions for guests.
- Executed cash transactions accurately, adhering to company cash handling procedures.
Server
Republica
Astoria, New York
02.2022 - 05.2022
- Assisted guests with menu selections and food recommendations.
- Processed payments accurately and efficiently using point-of-sale system.
- Upsold daily specials to maximize revenue during peak hours.
Banquet Server
Gurney's Montauk Resort & Seawater Spa
Montauk, New York
03.2021 - 12.2021
- Set up banquet tables and seating arrangements according to event specifications.
- Served food and beverages to guests during high-volume events.
- Collaborated with kitchen staff to ensure timely meal delivery.
Banquet Captain
Mizart Hospitality
Brooklyn, New York
06.2020 - 01.2021
- Collaborated with kitchen staff to ensure timely food service during events.
- Coordinated banquet setup and breakdown for diverse events, enhancing operational efficiency.
- Conducted pre-shift meetings with staff to clarify daily event tasks and set expectations.
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York, NY09-2026
Skills
- Appointment scheduling
- Guest relations
- Administrative support
- Fluent in Spanish
- Attention to detail
- Conflict resolution
Certification
- HSR Basic Course-City University of New York
Languages
Spanish
Native/ Bilingual
Timeline
Spa Receptionist
Silver Mirror
06.2026 - Current
Spa Receptionist
Joannavargas Skincare
04.2026 - 06.2026
Spa Supervisor
Gurney's Montauk Resort & Seawater Spa
11.2023 - 03.2026
Server
Scarpetta Beach
06.2022 - 10.2023
Server
Republica
02.2022 - 05.2022
Banquet Server
Gurney's Montauk Resort & Seawater Spa
03.2021 - 12.2021
Banquet Captain
Mizart Hospitality
06.2020 - 01.2021
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice