Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HELEN MUCCITELLI, M.Ed.

Londonderry,NH

Summary

15+ years Global Sales Experience in Analytical Chemistry Applications, Capital Equipment. Strong track record in lead generation, customer confidence, and sales growth. A curious person who is dedicated to personal and professional improvement.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Sr. X-Ray Sales Engineer/Account Manager

Moxtek
09.2022 - Current
  • Established long-term relationships with key accounts representing >$24.7M annual revenue, maintaining customer satisfaction and trust through company restructuring and production interruptions
  • Coordinated OEM Accounts, incl Returns/Quality Issues, Contracts, NDAs, NPI/Development Engineering, Consignment Reconciliation, VOMI, Inventory Management, and Non-Standard Orders (NSO)
  • Continuous Improvement Activities Involving the CSR, Sales Manager, IT, Process Engineering, and Quality
  • Attended industry conference and events
  • Provided sales forecasts and revenue and units reports to senior management monthly, quarterly, and annually
  • Mentored junior sales engineers on best practices for account management techniques, fostering a supportive learning environment for professional growth.

Account Manager, International and US Sales

IXRF Systems, Inc.
12.2021 - 08.2022
  • Closed $1M in Direct Capital Equipment Sales, From April to July
  • Scheduled Over 60 New Customer Presentations in 3 Months for SEM-XRF Technology Solutions
  • Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.

Business Development Specialist—International & US

Analytical Reference Materials International (ARMI), LGC Standards
02.2018 - 04.2021
  • Achieved 150% Growth in 3 years, Increased Sales Every Year, Exceeded Annual Budget
  • Used SalesForce to handle current portfolio and prospective leads.
  • Increased Customer Base by 100% Through Direct Contact and Conversion From Competitors

Full-Time Stay at Home Mother

SAHM
01.2011 - 02.2018
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Technical Sales and Marketing Specialist

Bruker Daltonics, Inc.
03.2007 - 01.2011
  • New Business Development in North America for Advanced Mass Spectrometer Technology in Microbiology
  • Lead Generation and Qualification Across Entire MS Offerings, LC-MS, MALDI-TOF, FTICR-MS for $80M/yr company
  • Conceived, Created, and Presented Scientific Marketing Materials at International Conferences
  • Implemented CRM systems for improved lead tracking and follow-up processes, resulting in more efficient sales operations.
  • Regularly monitored industry trends to stay abreast of potential opportunities and challenges, providing crucial insights to inform strategic decision-making.

Product Specialist, Spectral Sensors, North America

Carl Zeiss MicroImaging, Inc.
04.2005 - 10.2006
  • Evangelist for UV/VIS/NIR Diode Array Spectroscopy Systems for Online Process Monitoring and Control in Industrial, Agricultural, and Pharmaceutical applications, increasing revenue from <$750K to >$2M in less than a year
  • Collaborated with cross-functional teams to streamline product implementation and maintenance.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Applications Chemist/Training Manager

Bruker Daltonics, Inc.
01.2001 - 04.2005

Research Assistant, Phytochemical Lab

Tufts University, USDA Human Nutrition Research Center on Aging
11.1999 - 12.2000
  • Co-author on peer-reviewed journal articles, over 600 references

Science Teacher

Pleasant Valley High School
08.1998 - 06.1999

Lifeline Program Manager

American Red Cross, Lehigh Valley Chapter
06.1994 - 01.1996

Education

Master of Education - Professional and Secondary Education, Biology, Chemistry

East Stroudsburg University
East Stroudsburg, PA

Bachelor of Arts - Business Administration; Specialty in Health Care

Mary Baldwin College
Staunton, VA

Skills

  • Adept at qualifying and developing commercial relationships to achieve above-market sales growth over time
  • Customer Relationship Management -CRMs (Salesforce/24 badges/adventurer level, ACT! Administrator, Siebel, Hubspot, SLX)
  • New account creation
  • Relationship building
  • Sales closing
  • Presentation skills
  • Customer support
  • Team collaboration
  • Technical consulting
  • Account management
  • Documentation and reporting
  • Client rapport

Certification

Private Pilot License (PPL) 2007

Timeline

Sr. X-Ray Sales Engineer/Account Manager

Moxtek
09.2022 - Current

Account Manager, International and US Sales

IXRF Systems, Inc.
12.2021 - 08.2022

Business Development Specialist—International & US

Analytical Reference Materials International (ARMI), LGC Standards
02.2018 - 04.2021

Full-Time Stay at Home Mother

SAHM
01.2011 - 02.2018

Technical Sales and Marketing Specialist

Bruker Daltonics, Inc.
03.2007 - 01.2011

Product Specialist, Spectral Sensors, North America

Carl Zeiss MicroImaging, Inc.
04.2005 - 10.2006

Applications Chemist/Training Manager

Bruker Daltonics, Inc.
01.2001 - 04.2005

Research Assistant, Phytochemical Lab

Tufts University, USDA Human Nutrition Research Center on Aging
11.1999 - 12.2000

Science Teacher

Pleasant Valley High School
08.1998 - 06.1999

Lifeline Program Manager

American Red Cross, Lehigh Valley Chapter
06.1994 - 01.1996

Master of Education - Professional and Secondary Education, Biology, Chemistry

East Stroudsburg University

Bachelor of Arts - Business Administration; Specialty in Health Care

Mary Baldwin College

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HELEN MUCCITELLI, M.Ed.