Helen Olivera Martinez
The Bronx,NY
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
2027
2027
years of professional experience
Work History
Manager
Journeys Kidz
The Bronx, NY
02.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Led team meetings and one-on-one
- coaching sessions to continuously improve performance.
- Built sales forecasts and schedules to reflect desired productivity targets.
Sales Associate
American Eagle Outfitters, Inc
The Bronx, New York
05.2023 - 02.2024
- Placed special orders or called other stores to find desired items.
- Provided accurate information about products, prices and services.
- Handled returns and exchanges according to company policies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
Sales Associate
Sixty Sixty
The Bronx, New York, NY
- Scheduled appointments and managed patient flow efficiently throughout the day.
- Repaired broken frames using special tools such as pliers, screwdrivers.
- Organized appointments for patients requiring further examination from an optometrist or ophthalmologist.
- Dispensed glasses following physician's prescriptions with accuracy and precision.
Education
Pelham Lab High School
The Bronx, New York06-2023
Skills
- Customer retention
- Team leadership
- Inventory management
- Product knowledge
- Upselling techniques
- Effective communication
Timeline
Manager
Journeys Kidz
02.2024 - Current
Sales Associate
American Eagle Outfitters, Inc
05.2023 - 02.2024
Sales Associate
Sixty Sixty
Pelham Lab High School