Helen Pedroza

I was in charge of my team on overnights. I was point of contact for them. I set up lunch list to make sure everybody on my team was able to have lunch. I would be there lunch relief for the night if they’re having an issue with their client while sitting at the hospital, I would then contact our staff to get them replaced with another sit, point of contact for charge nurses, and other staff, my sitters artist sit with suicidal patients that come to the hospital and need to be looked after 24 hours

• Trained new team members on operational procedures and customer service standards.
• Supervised overnight operations, ensuring efficiency and quality of service delivery.
• Implemented safety protocols, enhancing workplace compliance and reducing incidents.
• Resolved guest issues promptly, fostering positive relationships and loyalty.
• Provided ongoing training opportunities to develop team members'' skills, empowering them for career advancement within the company.

• Monitored patient vital signs and reported changes to nursing staff.
• Assisted in daily living activities, ensuring patient comfort and safety.
• Maintained cleanliness and organization of patient care areas and equipment.
• Collaborated with healthcare team to implement individualized care plans.

Overnight patient care tech, depending on the floor or ICU. They placed me for that night. I have a list of patients and nurses that I help for that shift giving baths, hygiene, care, meal, trays, vitals, after death care. Making sure if the patient is not able to walk or move around shift that patient every two hours to make sure they don’t get bad sores .

• Provided exceptional customer service, enhancing customer satisfaction and loyalty.
• Demonstrated product knowledge to assist customers in making informed purchasing decisions.
• Managed inventory levels, ensuring product availability and accurate stock representation.
• Conducted sales transactions efficiently, maintaining accuracy in cash handling and reporting.

Every Tuesday, unloaded truck put it away. Worked in the kitchen, preparing food, donuts, pizzas, sandwiches every morning, changing trash out of the pumps and running the cash register, helping customers pay for their gas and items that they wanted out of the gas station.