Helen Perez
Arlington,AL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Code Inspector III
City of Dallas - Code Compliance
09.2019 - Current
- Prepared reports detailing findings of inspections and investigations
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections
- Investigates alleged violations of federal, state, and local codes, ordinances, and regulations.
- Conducting follow-up inspections to ensure compliance.
- Provide testimony during hearings and trials for prosecution of violators.
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
- Conducted detailed building structure inspections to identify and resolve potential risks.
- Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.
Code Inspector II
City of Dallas - Code Compliance
09.2007 - 09.2019
- Prepared reports detailing findings of inspections and investigations
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Investigate alleged violations of federal, state, and local codes, ordinances, and regulations
911/311 Service Represent & Non Emergency Dispatch
City of Dallas Fire Department
02.2005 - 09.2007
- High volume call center and non emergency city service dispatch
- Implemented improvements to call scripts, resulting in more accurate information gathering and better customer experiences.
- Developed strong working relationships with city departments, facilitating smooth communication channels when coordinating service resolutions.
- Assisted in the training of new 311 Service Representatives, ensuring a high level of competency and professionalism.
- Reduced abandoned calls rate by consistently maintaining a rapid response time during peak hours.
- Streamlined call handling processes for improved response times and increased productivity.
- Demonstrated versatility by cross-training in various department functions, increasing overall team effectiveness.
- Managed high-pressure situations with poise, successfully deescalating conflicts while providing excellent customer support.
- Responded to customer requests for products, services, and company information.
Supervisor
AmeriPlanUSA
09.1998 - 02.2005
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Responsible for ACH and electronic credit card drafting
- Responsible for payroll
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
Customer Service Representative
Excel Communications
08.1994 - 09.1997
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree -
D. W. Carter High School
Dallas, TX08.1998
GED -
BIll J. Priest
Dallas, TX02.1989
Skills
- Registered Code Enforcement Officer - License 4018
- Visual inspections
- Inspection Reporting
- Training and mentoring
Timeline
Code Inspector III
City of Dallas - Code Compliance
09.2019 - Current
Code Inspector II
City of Dallas - Code Compliance
09.2007 - 09.2019
911/311 Service Represent & Non Emergency Dispatch
City of Dallas Fire Department
02.2005 - 09.2007
Supervisor
AmeriPlanUSA
09.1998 - 02.2005
Customer Service Representative
Excel Communications
08.1994 - 09.1997
No Degree -
D. W. Carter High School
GED -
BIll J. Priest
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