Helen Pham
Panera Bread
Jacksonville,FL
2
Languages
2
years of professional experience
As a Team Leader at Panera Bread with a proven track record in enhancing customer satisfaction through effective conflict resolution and performance improvement I know I am fit for this job. Skilled in staff training and coaching, I empowered team members to excel, achieving project milestones ahead of deadlines while fostering a collaborative work environment.
Work History
Team Leader
1 Year 8 Months- Supervised daily café operations, ensuring consistent guest service and food quality standards.
- Trained new team members on POS procedures, menu knowledge, and service expectations.
- Coordinated shift assignments to maintain efficient coverage during peak rush periods.
- Monitored sanitation practices and upheld health code compliance across workstations.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Communicated shift priorities clearly, keeping team aligned on service goals and task completion.
- Managed cash handling and register accuracy during opening and closing procedures.
- Resolved guest concerns promptly, supporting positive dining experiences and repeat business.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Developed and executed training programs that significantly improved team skills and morale.
Server
1 Year 4 Months- Greeted guests promptly and presented menu recommendations based on dining preferences.
- Entered orders accurately into POS system and coordinated timely kitchen communication.
- Delivered food and beverages efficiently while maintaining attentive table service.
- Resolved customer concerns professionally to support positive dining experiences.
- Processed cash and card payments accurately during busy service periods.
- Maintained clean, organized dining areas and reset tables quickly between guests.
- Supported team workflow by refilling beverages, bussing tables, and anticipating service needs.
- Memorized menu items and ingredients to answer questions and suggest suitable selections.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
People management
Staff training
Coaching and mentoring
Documentation and reporting
Performance improvement
Work planning
Analytical thinking
Goal setting
Quality improvement
Conflict resolution
Safety
Relationship building
Safety processes and procedures
Staff education and training
Accomplishments
I have many accomplishments as a Team Lead at Panera.
Here are 4 of them
- Improved speed of service
- I trained and developed new associates
- I enhance food safety & quality
- I always boost team morale & retention
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Additional Information
References
- Caleb Kerns
Email : Calebmkerns@gmail.com
Phone : 904-652-6899
- Iryna Ilkiv
Email : ilkiviryna2203@gmail.com
Phone : 904-577-5252
Timeline
Server
Bowl Of Pho Restaurant
03.2025 - 07.2026Read More
Team Leader
Panera Bread
02.2025 - CurrentRead More
Mandarin High School
High School Diploma
Read More