Helen Salazar
Las Vegas,NV
Summary
Seeking long-term employment in an organization where I can grow professionally and further enhance my skills, knowledge, and experience to face and overcome challenges with a 10+ year Customer services experience. Organized and dependable candidate for a successful and for multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
VIP Representative
Mandalay Bay Resort & Casino Las Vegas
08.2023 - Current
- VIP Lounge
- Check in and check out guest and settle billing.
- Managed guest complaints with professionalism, resolving issues promptly and effectively.
- Enhanced guest experience by providing personalized service and addressing individual needs.
- Assisted VIP guests in booking reservations for events, dining, and transportation to ensure a seamless visit.
- Organized exclusive events for VIP guests, creating memorable experiences that encouraged loyalty and repeat business.
- Proactively addressed potential issues before they arose by maintaining open lines of communication with other departments.
- Trained new team members on best practices for handling VIP clientele, fostering a culture of high service standards across the department.
Amazon
Amazon Warehouse
11.2020 - 08.2023
- Standing for at least 10-12 hours Packaging boxes
- Getting peoples boxes and adding stickers that need to be done for packaging.
- restocking stations
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Drove forklifts, pallet jacks and other equipment to move materials.
Sales Associate
Melrose Family Fashions
02.2016 - 04.2019
- Cashier
- Maximized customer satisfaction by assisting customers to complete purchases, locating items, and signing up for rewards programs.
- Trained new team members in cash register operations, restock procedures, and customer service.
- Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.
- 1-year part-time manager
- Close store. Registers
- Checking counterfeit money for associates
- Leaving next manager memos and updates
- Trained, supervised, and motivated team to provide knowledgeable and fast service to guests.
Education
High school diploma -
Canyon Spring High School
Las Vegas, NV06.2016
Skills
- bilingual
- Multitasking proficiency
- Training and mentoring
- Teamwork and collaboration
- Customer service
- Task prioritization
Timeline
VIP Representative
Mandalay Bay Resort & Casino Las Vegas
08.2023 - Current
Amazon
Amazon Warehouse
11.2020 - 08.2023
Sales Associate
Melrose Family Fashions
02.2016 - 04.2019
High school diploma -
Canyon Spring High School
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