Danielle Williams
Vinton,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
VIP Representative
Golden Nugget Lake Charles
08.2016 - Current
- Customer attention through comps and customer satisfaction - schedule/maintain reservation/promotions/events -Knowledgeable about promotions and upcoming events -telemarketing -resovle player conflict/problem shooter -filing,faxing,and keeping records of players information and win/loss on machines - event planning - pick up charge based off play performance - telemarketing -response to emails in a timely manner -switch board operator - train new hires/assist management
- Arranged for transportation to and from airport, train station and events for visitors.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
- Answered general marketing department inquiries by email, phone and mail.
- Created professional business correspondence, spreadsheets and presentations.
- Researched, gathered and edited proposal materials.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Assisted Number customers in average Timeframe by answering questions, responding to inquiries and handling telephone requests.
JUNIOR HOST
Delta Down Casino
09.2012 - 05.2016
- Train New Hires and assist management - Create/maintain/update accounts - Conflict resolution through guest satisfaction - Marketing through promotions and event sales -telemarketing -computer skills and program management -filing, faxing, and keeping records of players information and play security
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Documented and detailed calls and complaints using call center's CRM database.
- Answered over Number calls per shift to meet fast-paced call center demands.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Conducted Number outbound phone calls daily to reach potential clients and market Type products and services.
Education
Diploma - undefined
Sulphur High School
Skills
- Microsoft excel (7 years), Customer Service (10 years), Electronic Record (7 years), Billing (3 years),
- Auditing (3 years), Event Planning (9 years), Records Management (7 years
- Effective Customer Service
- Customer Service Standards
- Customer Service Databases
- Issue and Complaint Resolution
Certification
CPR/AED
April 2019 to April 2021
Additional Information
Reliable, Hard Working, Overachiever
Timeline
VIP Representative
Golden Nugget Lake Charles
08.2016 - Current
JUNIOR HOST
Delta Down Casino
09.2012 - 05.2016
Diploma - undefined
Sulphur High School